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- Tasks: Make outbound and inbound calls to help customers upgrade to smart meters.
- Company: Join a well-known energy company in Cardiff with a supportive team.
- Benefits: Earn £14.02 p/h, with potential for contract extension or permanent role.
- Why this job: Enhance your customer service skills while making a positive impact.
- Qualifications: Previous call centre experience and excellent communication skills required.
- Other info: Dynamic work environment with achievable weekly targets.
The predicted salary is between 11 - 17 £ per hour.
A well-known energy company in Cardiff is recruiting 8 Customer Service Advisors due to increased workload. This role involves working on a predictive dialler, making outbound calls and dealing with inbound internal calls. The main objective is to book smart meters, and this role is target-driven with achievable targets set weekly for the advisors.
Responsibilities:
- Outbound & Inbound calling
- Working off a list of current business customers, making calls to ask them if they would like to upgrade to a SMART meter (which is a free service)
- Give advice to customers
- Describe benefits to customers about the meters, no hard selling
- Speak with existing business customers
Experience:
- Previous experience in call centre environments
- Superb customer service & communication skills
- Good IT skills (especially Excel)
- Personable and engaging
- “Treating Customers Fairly”
If you have superb customer service skills and are able to commit to a contract, please do not hesitate to apply!
Customer Service Advisor in Cardiff employer: MarkJames Search ?
Contact Detail:
MarkJames Search ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cardiff
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and dealing with customers.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples of how you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Customer Service Advisor in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your superb communication skills to the table, so don’t hold back!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. Mention your experience in call centres and how you treat customers fairly.
Show Off Your IT Skills: Since good IT skills are a must, especially with Excel, make sure to mention any relevant experience. If you've used specific software or tools, let us know how you’ve used them to enhance customer service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at MarkJames Search ?
✨Know the Company
Before your interview, do a bit of research on the energy company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role is all about customer interaction, practice your communication skills. Try role-playing common customer scenarios with a friend or family member. This will help you feel more confident when discussing how you would handle various customer situations.
✨Highlight Relevant Experience
Make sure to bring up any previous call centre experience you have. Be ready to share specific examples of how you've provided excellent customer service in the past, especially in situations where you had to explain complex information clearly.
✨Show Enthusiasm for Targets
This position is target-driven, so express your enthusiasm for working towards goals. Share examples of how you've met or exceeded targets in previous roles, and discuss how you plan to approach the targets set for this job.
