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- Tasks: Manage customer billing workflows and provide top-notch support via email and phone.
- Company: Join a leading energy company with a focus on customer satisfaction.
- Benefits: Flexible work arrangement, competitive pay, and potential for contract extension.
- Why this job: Make a difference in customer experiences while working from home part-time.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Great opportunity for career growth in a supportive environment.
I am working for a large energy company to recruit an Account Manager working in the Billing team. This role includes managing customer billing workflow, administrative work, answering customer emails, and the occasional customer telephone call.
No sales experience is required; however, experience in handling customers over different platforms (emails, calls, etc.) is essential.
Responsibilities:- Managing customer billing workflow
- Administrative tasks
- Answering customer emails
- Answering customer calls
- Previous experience in call centre environments
- Superb customer service & communication skills
- Good IT skills (especially Excel)
- Personable and engaging
- “Treating Customers Fairly”
If you are available for a contract and have experience working in a customer contact centre environment, then please do not hesitate to apply!
Account Manager in Cardiff employer: MarkJames Search
Contact Detail:
MarkJames Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Cardiff
✨Tip Number 1
Get to know the company before your interview! Research their values and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about managing customer interactions, think of examples from your past experiences where you’ve handled tricky situations or provided excellent service.
✨Tip Number 3
Be ready to showcase your IT skills, especially with Excel. Brush up on any relevant software you might need to use in the role, as this could come up during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Account Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant admin tasks. We want to see how your skills match the role, so don’t be shy about showcasing your call centre experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Account Manager role. Mention your superb communication skills and how you treat customers fairly – we love that!
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and skills. Remember, less is more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at MarkJames Search
✨Know Your Stuff
Before the interview, make sure you understand the role of an Account Manager in a billing team. Brush up on customer service principles and be ready to discuss how you've handled customer queries in the past.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers via email or phone.
✨Excel at Excel
Good IT skills are essential, especially in Excel. Familiarise yourself with basic functions and formulas, as you may be asked about your proficiency during the interview. Maybe even bring a few examples of how you've used Excel in previous roles.
✨Be Personable
This role requires someone who is engaging and personable. During the interview, let your personality shine through! Show that you can connect with customers and treat them fairly, as this is a key part of the job.
