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- Tasks: Process orders, manage invoicing, and resolve billing issues in a dynamic tech environment.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy hybrid work options, a supportive team culture, and opportunities for continuous improvement.
- Why this job: Be part of a team that values your input and strives for excellence in billing processes.
- Qualifications: 2+ years in billing or relevant experience; knowledge of accounting principles and billing systems required.
- Other info: This is a 12-month contract with a flexible work schedule in Reading.
The predicted salary is between 36000 - 60000 £ per year.
12-month contract Hybrid – Office location: Reading. Tuesday, Wednesday & Thursday in office.
Reporting to the Billing Operations Manager, the Billing Coordinator is an integral role in ensuring billing accuracy. He/She brings good customer service, problem solving and business partner skills to work with Sales, our Billing Specialists and other key stakeholders to ensure order processing and related billing functions deliver to our billing KPIs and internal metrics. You are also a great team player who thrives on continuous improvement.
WHAT YOU WILL DO:
- Process orders and complete invoicing to meet/exceed billing targets, which requires accurate interpretation of legal agreements of varying complexity and ensuring POs meet the standards for your orders;
- Ensure all Revenue Recognition criteria have been met to ensure order can be ‘booked’
- Troubleshoot and resolve order management and billing issues to support meeting cash collection targets;
- Responsible to effectively manage internal customer/stakeholder inquiries on billing processes, internal controls and policies;
- Responsible to follow all internal controls and policies related to order processing and billing
- Identify and support continuous improvement initiatives, including ensuring your voice is heard for us to make the right changes to deliver on process automation goals;
- Deliver on other priorities as assigned to execute on the Billing delivery excellence mandate.
Skills and Experience:
- Minimum 2+ years’ experience in relevant environment; global billing experience in the software services, or high-tech industry or relevant education
- Good customer service experience
- Good working knowledge of billing systems and Microsoft products. Knowledge in SAP, Sales Force would be an advantage
- Good working knowledge of accounting principles
- Working knowledge reviewing legal agreements an asset
- Detail and results-oriented, with an ability to work under pressure to meet tight timelines
- Strong oral and written communication skills to present information logically and concisely; multi-lingual skills an asset
- Self-starter as well as great teamwork abilities
- Demonstrated ability to embrace change and willing to learn to ensure best billing practices are a way of life on the team.
- Very strong organizational skills
Contact Detail:
MarkJames Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Coordinator (Reading)
✨Tip Number 1
Familiarise yourself with the billing systems mentioned in the job description, such as SAP and Sales Force. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your knowledge of accounting principles and legal agreements. Being able to interpret these accurately is crucial for the Billing Coordinator position, so consider reviewing relevant materials or taking a short course if needed.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully resolved billing issues in the past. This will highlight your ability to troubleshoot effectively, which is key for this role.
✨Tip Number 4
Emphasise your teamwork abilities during any discussions or interviews. The role requires collaboration with various stakeholders, so sharing experiences where you contributed to team success will make you stand out.
We think you need these skills to ace Billing Coordinator (Reading)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in billing and customer service. Emphasise any specific software knowledge, such as SAP or Salesforce, and detail your familiarity with accounting principles.
Craft a Compelling Cover Letter: In your cover letter, explain why you are a great fit for the Billing Coordinator role. Mention your problem-solving skills and your ability to work under pressure, as well as your enthusiasm for continuous improvement.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in previous billing roles. Use metrics to demonstrate how you met or exceeded billing targets and resolved issues effectively.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples of how you've successfully managed internal customer inquiries or collaborated with stakeholders in past positions.
How to prepare for a job interview at MarkJames Search
✨Understand the Billing Process
Make sure you have a solid grasp of the billing process and how it relates to order management. Be prepared to discuss your experience with billing systems and any relevant software like SAP or Sales Force.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved billing issues in the past. Highlight your ability to troubleshoot and manage inquiries effectively, as this is crucial for the role.
✨Demonstrate Customer Service Experience
Since good customer service is key for this position, think of specific instances where you've provided excellent service. Be ready to explain how you handle difficult situations and maintain positive relationships with stakeholders.
✨Emphasise Continuous Improvement
The company values continuous improvement, so come equipped with ideas on how processes can be enhanced. Discuss any initiatives you've been part of that aimed at improving efficiency or accuracy in billing.
