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- Tasks: Manage online retail partners and enhance eCommerce performance.
- Company: Join a leading organisation in the travel and retail sector.
- Benefits: Hybrid working, flexible hours, and a dynamic team environment.
- Why this job: Make a real impact on customer experiences in a fast-paced setting.
- Qualifications: Experience in eCommerce or account management with strong communication skills.
- Other info: 3–4 month contract with opportunities for immediate start.
The predicted salary is between 30000 - 42000 £ per year.
Location: Hounslow (hybrid working)
Contract: 3–4 months
We’re supporting a large, well-known organisation in the travel and retail space with the search for an eCommerce Retail / Account Management professional to join on a 3–4 month contract. This role sits within a digital commerce team and focuses on managing online retail partners, improving eCommerce performance, and supporting a strong end-to-end customer experience. It’s a hybrid role based in Hounslow, combining on-site collaboration with flexible working.
The role:
- Act as the link between retail partners, digital teams and operations, ensuring online performance targets are met and opportunities for improvement are identified and delivered.
Key responsibilities include:
- Managing relationships with retail brand partners, owning their online performance
- Working with digital and product teams to improve the website experience, including merchandising and usability
- Using data and insight to identify performance issues and growth opportunities
- Coordinating with offline retail and operational teams to ensure a joined-up omnichannel approach
- Supporting fulfilment and customer service processes to meet service level expectations
- Managing risks, issues and actions, and communicating clearly with stakeholders
- Contributing ideas and improvements to enhance online sales and customer experience
Experience required:
- Previous experience in eCommerce, digital retail, or account/partner management
- Comfortable working with external partners or brands
- Strong commercial awareness and ability to work to targets
- Confident using data to inform decisions and recommendations
- Good understanding of online customer journeys and conversion drivers
- Strong communication and stakeholder management skills
- Able to work at pace in a changing environment
Nice to have:
- Experience in retail, premium brands, or omnichannel environments
- Exposure to digital optimisation, merchandising, or online trading
Additional information:
- 3–4 month contract
- Hybrid working, based in Hounslow
- Immediate or short-notice availability preferred
If you’re an experienced eCommerce or digital retail professional looking for a short-term contract in a fast-paced, consumer-focused environment, we’d be keen to hear from you.
Retail Account Manager in London employer: MarkJames Search 🌍
Contact Detail:
MarkJames Search 🌍 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the eCommerce and retail space. A quick chat can lead to opportunities that aren’t even advertised yet. Don’t be shy; we all love a good natter!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your past successes in managing online retail partners. We want to see how you’ve improved performance and customer experience – make it pop!
✨Tip Number 3
Be proactive! If you spot a potential improvement on a company’s website or social media, drop them a friendly message. It shows initiative and could set you apart from other candidates. We love seeing that kind of enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who can bring their eCommerce expertise to the table. Let’s get you that interview!
We think you need these skills to ace Retail Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the eCommerce Retail Account Manager role. Highlight your experience in managing online retail partners and any relevant achievements that showcase your ability to improve eCommerce performance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong communication skills and how you've successfully managed relationships with retail partners in the past.
Showcase Your Data Skills: Since the role involves using data to inform decisions, be sure to include examples of how you've used data insights to identify performance issues or growth opportunities in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at MarkJames Search 🌍
✨Know Your eCommerce Stuff
Make sure you brush up on the latest trends in eCommerce and digital retail. Understand the key performance indicators that matter in this role, like conversion rates and customer journey metrics. Being able to discuss these confidently will show your potential employer that you're not just familiar with the industry, but that you're passionate about it too.
✨Showcase Your Relationship Management Skills
Since this role involves managing relationships with retail partners, be ready to share examples of how you've successfully built and maintained partnerships in the past. Think about specific challenges you faced and how you overcame them. This will demonstrate your ability to communicate effectively and manage stakeholder expectations.
✨Data is Your Best Friend
Prepare to talk about how you've used data to drive decisions in previous roles. Bring examples of how you've identified performance issues or growth opportunities using data insights. This will highlight your analytical skills and show that you can make informed recommendations to improve online performance.
✨Be Ready for a Fast-Paced Environment
This role requires someone who can work at pace in a changing environment. Think of examples from your past where you've had to adapt quickly to new situations or challenges. Showing that you thrive under pressure will give you an edge, as it aligns perfectly with what they're looking for.
