At a Glance
- Tasks: Support partners with access to the new portal and resolve their inquiries.
- Company: Dynamic tech company focused on enhancing partner experiences.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on learning and development.
- Why this job: Be a brand ambassador and make a real difference for our partners.
- Qualifications: Post-secondary degree and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include:
- Troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal
- Onboarding, persona provisioning, and facilitating demo trial orders
- Partner Portal Administration
- Case management
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing
- Point of contact and triage for external partner portal inquiries
- Point of contact for Trial and Demo license support inquiries
- Following and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment)
- Support partner demo environment systems provisioning
- Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices
What it takes:
- Post-secondary degree in Business, Communications, Technology or related field
- Client-centric; Partner-first mindset
- Strong work ethic, problem-solving, and communication skills (both written and verbal)
- Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently
- Comfortable working in a fast-paced, changing environment
- Willing and inquisitive learner
- Experience with Salesforce, SAP, ServiceNow, preferred
Partner Portal Support Specialist in York employer: MarkJames 🌍
As a Partner Portal Support Specialist in Reading, UK, you will join a dynamic team that prioritises a client-centric approach and fosters a collaborative work culture. The company offers a hybrid working model, ensuring flexibility while providing ample opportunities for professional growth and development. With a strong emphasis on employee well-being and a commitment to excellence, this role allows you to be a vital part of enhancing partner experiences and driving success.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Portal Support Specialist in York
✨Tip Number 1
Get to know the company and its partners! Research their values, mission, and the partner portal itself. This will help you tailor your conversations and show that you're genuinely interested in making their experience better.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting partner inquiries, think of common issues they might face and how you'd resolve them. Role-playing with a friend can help you feel more confident when those questions come up.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge and potentially a foot in the door when applying through our website.
✨Tip Number 4
Show off your communication skills! Whether it's in interviews or casual chats, make sure you articulate your thoughts clearly. Remember, as a Partner Portal Support Specialist, you'll need to convey information effectively to partners.
We think you need these skills to ace Partner Portal Support Specialist in York
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Portal Support Specialist role. Highlight your relevant experience and skills that match the job description, especially your client-centric mindset and problem-solving abilities.
Showcase Your Communication Skills:Since this role requires strong written and verbal communication skills, don’t shy away from demonstrating these in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Highlight Relevant Experience:If you’ve worked with partner portals or have experience in customer support, make sure to emphasise that in your application. Mention any tools you’ve used like Salesforce or ServiceNow, as they’re preferred for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MarkJames 🌍
✨Know the Partner Portal Inside Out
Before your interview, make sure you familiarise yourself with the partner portal and its functionalities. Understand how onboarding works, what persona provisioning entails, and how demo trial orders are processed. This knowledge will show that you're proactive and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves troubleshooting and resolving inquiries, be prepared to discuss specific examples of how you've successfully solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your client-centric approach.
✨Demonstrate Your Communication Skills
As a first line of support, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common partner inquiries with a friend to refine your responses and ensure you can convey information effectively.
✨Emphasise Your Adaptability
This role requires comfort in a fast-paced environment, so be ready to discuss how you've adapted to changes in previous roles. Share examples of how you managed multiple initiatives simultaneously while maintaining attention to detail, which is crucial for ensuring an optimal partner experience.
