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- Tasks: Handle inbound customer enquiries and provide top-notch service.
- Company: Join a dynamic contact centre team in Perth.
- Benefits: Enjoy hybrid working, flexible hours, and valuable experience.
- Other info: Perfect for confident communicators who thrive in fast-paced environments.
- Why this job: Make a difference with every customer interaction while developing your skills.
- Qualifications: Previous customer service experience is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Location: Perth (Hybrid - 2 days office-based)
Contract: 12-Month Fixed Term
Hours: 37 hours per week (Monday-Friday, shifts between 8:30am-5:30pm)
We are currently recruiting for Customer Service Advisors to join a growing and dynamic contact centre team. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and thrive in a fast-paced, customer-focused environment.
As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound enquiries and ensuring each interaction is managed efficiently, professionally, and with care.
- Handle inbound customer enquiries, providing a high standard of service at all times
- Work collaboratively with colleagues to improve overall service delivery
- Previous experience in a customer service or contact centre environment
- Hybrid working model offering flexibility
- Gain valuable experience in a fast-paced contact centre environment
- Develop your customer service and communication skills
If you're a confident communicator who enjoys helping others and making a difference with every interaction, we'd love to hear from you.
Customer Training Support Advisor in Perth employer: MarkJames 🌍
Contact Detail:
MarkJames 🌍 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor in Perth
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you understand what they stand for, you can tailor your conversations to resonate with them.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident when handling those inbound calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Training Support Advisor in Perth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled inquiries in the past, so be specific about your achievements and responsibilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and explain why you’re excited about joining our dynamic team. Keep it friendly and professional!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. This could be through examples of past experiences or even your writing style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at MarkJames 🌍
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. This will show that you understand the importance of delivering outstanding service.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with responding to inquiries.
✨Research the Company Culture
Get to know the company’s values and mission. Understanding their approach to customer service will help you align your answers with what they’re looking for. It also shows genuine interest in the role and the company.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.