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- Tasks: Handle inbound customer enquiries and deliver outstanding service.
- Company: Dynamic contact centre team in Perth with a hybrid working model.
- Benefits: Flexible working hours, valuable experience, and skill development.
- Other info: Join a supportive team and thrive in a fast-paced environment.
- Why this job: Make a difference with every interaction while growing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Location: Perth (Hybrid - 2 days office-based)
Contract: 12-Month Fixed Term
Hours: 37 hours per week (Monday-Friday, shifts between 8:30am-5:30pm)
We are currently recruiting for Customer Service Advisors to join a growing and dynamic contact centre team. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and thrive in a fast-paced, customer-focused environment.
As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound enquiries and ensuring each interaction is managed efficiently, professionally, and with care.
- Handle inbound customer enquiries, providing a high standard of service at all times
- Work collaboratively with colleagues to improve overall service delivery
- Previous experience in a customer service or contact centre environment
- Hybrid working model offering flexibility
- Gain valuable experience in a fast-paced contact centre environment
- Develop your customer service and communication skills
If you're a confident communicator who enjoys helping others and making a difference with every interaction, we'd love to hear from you.
Customer Service Advisor - Training in Perth employer: MarkJames 🌍
Contact Detail:
MarkJames 🌍 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Training in Perth
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some examples of how you've delivered outstanding customer service in the past.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. Think about how you'd handle tricky situations and be ready to share those stories during your chat.
✨Tip Number 3
Be yourself! Authenticity goes a long way. Show your passion for helping others and let your personality shine through. Remember, they want to see the real you, not just a rehearsed version.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Training in Perth
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you're passionate about delivering outstanding customer service. Share any experiences that highlight your commitment to helping others and making a difference.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight relevant experience in customer service or contact centres, and demonstrate how your skills align with what we're looking for.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our dynamic team.
How to prepare for a job interview at MarkJames 🌍
✨Know Your Customer Service Basics
Brush up on the key principles of customer service before your interview. Be ready to discuss how you would handle common scenarios, like dealing with an upset customer or managing multiple enquiries at once. This shows that you understand the role and are prepared to deliver outstanding service.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable speaking about your experiences and how they relate to the job.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. Understanding what they stand for will help you tailor your answers to align with their expectations. Plus, it shows that you’re genuinely interested in being part of their team.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.