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For Companies At a Glance
- Tasks: Handle inbound customer enquiries and provide outstanding service.
- Company: Join a dynamic contact centre team in Perth.
- Benefits: Enjoy hybrid working, flexible hours, and valuable experience.
- Other info: Supportive team environment with opportunities for growth.
- Why this job: Make a difference with every interaction while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Location: Perth (Hybrid - 2 days office-based)
Contract: 12-Month Fixed Term
Hours: 37 hours per week (Monday-Friday, shifts between 8:30am-5:30pm)
About the Role
We are currently recruiting for Customer Service Advisors to join a growing and dynamic contact centre team. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer service and thrive in a fast-paced, customer-focused environment.
As a Customer Service Advisor, you will be the first point of contact for customers, handling inbound enquiries and ensuring each interaction is managed efficiently, professionally, and with care.
Key Responsibilities
- Handle inbound customer enquiries, providing a high standard of service at all times
- Identify customer needs and deliver effective, timely solutions
- Aim to resolve queries at the first point of contact
- Navigate internal systems to access and provide accurate information
- Maintain clear and accurate records of all customer interactions
- Work collaboratively with colleagues to improve overall service delivery
What We're Looking For
- Previous experience in a customer service or contact centre environment
- Strong communication and interpersonal skills
- A proactive, problem-solving mindset with great attention to detail
- Ability to work efficiently in a fast-paced environment
- Confidence in using multiple IT systems simultaneously
Why Apply?
- Opportunity to join a supportive and growing team
- Hybrid working model offering flexibility
- Gain valuable experience in a fast-paced contact centre environment
- Develop your customer service and communication skills
If you're a confident communicator who enjoys helping others and making a difference with every interaction, we'd love to hear from you. Apply today!
Customer Service Advisor in Perth employer: MarkJames 🌍
Contact Detail:
MarkJames 🌍 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Perth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples from your past experiences that highlight your problem-solving abilities and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor in Perth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer service roles and any relevant achievements to show us you’re the perfect fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your proactive mindset can help us deliver outstanding support to our customers.
Showcase Your Communication Skills: Since this role involves handling inbound enquiries, make sure your written application demonstrates your strong communication skills. Keep it clear, concise, and professional – we want to see how you express yourself!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MarkJames 🌍
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively handled customer enquiries or resolved issues. This will highlight your ability to communicate well under pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you successfully resolved customer issues or improved service delivery. Structure your answers using the STAR method (Situation, Task, Action, Result) to clearly convey your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture is the right fit for you.