At a Glance
- Tasks: Support partners with access to the new portal and resolve their inquiries.
- Company: Dynamic tech company focused on enhancing partner experiences.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on learning and development.
- Why this job: Be a brand ambassador and make a real difference for our partners.
- Qualifications: Post-secondary degree and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include:
- Troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal
- Onboarding, persona provisioning, and facilitating demo trial orders
- Partner Portal Administration
- Case management
- Partner Portal Support
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing
- Point of contact and triage for external partner portal inquiries
- Point of contact for Trial and Demo license support inquiries
- Following and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment)
- Support partner demo environment systems provisioning
- Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices
What it takes:
- Post-secondary degree in Business, Communications, Technology or related field
- Client-centric; Partner-first mindset
- Strong work ethic, problem-solving, and communication skills (both written and verbal)
- Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently
- Comfortable working in a fast-paced, changing environment
- Willing and inquisitive learner
- Experience with Salesforce, SAP, ServiceNow, preferred
Partner Portal Support Specialist in Northampton employer: MarkJames 🌍
As a Partner Portal Support Specialist in Reading, UK, you will join a dynamic team that prioritises a client-centric approach and fosters a collaborative work culture. The company offers a hybrid working model, ensuring flexibility while providing ample opportunities for professional growth and development. With a strong emphasis on employee well-being and a commitment to excellence, this role allows you to be a vital part of enhancing partner experiences and driving success.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Portal Support Specialist in Northampton
✨Tip Number 1
Get to know the company and its partners! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves troubleshooting partner inquiries, think of common issues that might arise and how you'd resolve them. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the team. Don’t miss out!
We think you need these skills to ace Partner Portal Support Specialist in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Portal Support Specialist role. Highlight your relevant experience and skills that match the job description, especially your client-centric mindset and problem-solving abilities.
Showcase Your Communication Skills:Since this role requires strong written and verbal communication, don’t shy away from demonstrating these skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Highlight Relevant Experience:If you've worked with partner portals or have experience in customer support, be sure to mention it! We want to see how your background aligns with the responsibilities of managing inquiries and driving an optimal partner experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MarkJames 🌍
✨Know the Partner Portal Inside Out
Before your interview, make sure you familiarise yourself with the partner portal and its functionalities. Understand how onboarding works, what persona provisioning entails, and how demo trial orders are processed. This knowledge will show that you're proactive and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves troubleshooting and resolving inquiries, be prepared to discuss specific examples of how you've successfully solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your client-centric approach.
✨Demonstrate Your Communication Skills
As a first line of support, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common partner inquiries with a friend to refine your responses and ensure you can convey information in an easy-to-understand manner.
✨Emphasise Your Adaptability
This role requires someone who can thrive in a fast-paced environment. Be ready to share experiences where you've had to adapt quickly to changes or manage multiple priorities. Highlighting your ability to stay organised and focused under pressure will resonate well with the interviewers.
