At a Glance
- Tasks: Support partners with inquiries and ensure a smooth experience on the partner portal.
- Company: Dynamic tech company focused on partner success and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of learning opportunities and career advancement.
- Why this job: Be the go-to person for partners and make a real difference in their experience.
- Qualifications: Post-secondary degree and strong communication skills; experience with Salesforce is a plus.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include:
- Troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal
- Onboarding, persona provisioning, and facilitating demo trial orders
- Partner Portal Administration
- Case management
- Partner Portal Support
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing
- Point of contact and triage for external partner portal inquiries
- Point of contact for Trial and Demo license support inquiries
- Following and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment)
- Support partner demo environment systems provisioning
- Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices
What it takes:
- Post-secondary degree in Business, Communications, Technology or related field
- Client-centric; Partner-first mindset
- Strong work ethic, problem-solving, and communication skills (both written and verbal)
- Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently
- Comfortable working in a fast-paced, changing environment
- Willing and inquisitive learner
- Experience with Salesforce, SAP, ServiceNow, preferred
Partner Portal Support Specialist in Edinburgh employer: MarkJames 🌍
As a Partner Portal Support Specialist in Reading, UK, you will join a dynamic team that prioritises a client-centric approach and fosters a collaborative work culture. The company offers a hybrid working model, ensuring flexibility while providing ample opportunities for professional growth and development. With a strong emphasis on employee well-being and a commitment to excellence, this role allows you to be a vital part of enhancing partner experiences and driving success.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Portal Support Specialist in Edinburgh
✨Tip Number 1
Get to know the company and its partners! Research their values, mission, and the partner portal itself. This will help you tailor your conversations and show that you're genuinely interested in making their experience better.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting partner inquiries, think of common issues they might face and how you'd resolve them. Role-playing with a friend can help you feel more confident when those questions come up.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and even lead to referrals, which can really boost your chances.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and ready to support our partners!
We think you need these skills to ace Partner Portal Support Specialist in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Portal Support Specialist role. Highlight your relevant experience and skills that match the job description, especially your client-centric mindset and problem-solving abilities.
Showcase Your Communication Skills:Since this role requires strong written and verbal communication skills, don’t shy away from demonstrating these in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Highlight Relevant Experience:If you’ve worked with partner portals or have experience in customer support, be sure to mention it! We love seeing candidates who can bring their past experiences to the table, especially if they relate to onboarding and troubleshooting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MarkJames 🌍
✨Know the Partner Portal Inside Out
Before your interview, make sure you familiarise yourself with the partner portal and its functionalities. Understand how onboarding works, what persona provisioning entails, and how demo trial orders are processed. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
As a Partner Portal Support Specialist, you'll need to troubleshoot various inquiries. Prepare examples from your past experiences where you've successfully resolved issues or improved processes. This will demonstrate your strong work ethic and problem-solving abilities, which are crucial for this position.
✨Emphasise Your Communication Skills
Since this role involves being the first line of support, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios with a friend to get comfortable with responding to partner inquiries in a professional manner.
✨Be Ready to Discuss Tools and Technologies
Familiarity with tools like Salesforce, SAP, and ServiceNow can set you apart. Brush up on your knowledge of these platforms and be prepared to discuss any relevant experience you have. If you don’t have direct experience, consider researching how these tools are used in partner support roles to show your willingness to learn.
