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- Tasks: Lead a team of drivers across Europe, ensuring operational efficiency and client satisfaction.
- Company: Join a global talent solutions provider in the tech and engineering sector.
- Benefits: Remote work, competitive salary, and opportunities for travel across Europe.
- Why this job: Make an impact by overseeing innovative driver programmes and enhancing operational performance.
- Qualifications: Experience in operations management and strong leadership skills required.
- Other info: Dynamic role with opportunities for career growth and hands-on leadership.
The predicted salary is between 36000 - 60000 £ per year.
Contract Length: 12 month contract (renewable every 12 months)
Location: 100% remote UK
MarkJames Search is a global talent and workforce solutions provider, delivering innovative contingent workforce strategies to leading technology and engineering companies.
As part of our partnership with a leading enterprise technology company, we manage a fleet of drivers responsible for mapping and data collection territories in Europe. We are seeking an Operations Manager to lead and oversee the daily operations of our driver workforce. This role is critical in ensuring field performance, operational efficiency, and client satisfaction while also managing logistics and technical support.
Key Responsibilities- Operational & Team Leadership
- Oversee and manage a team of drivers across the UK and Europe, ensuring operational coverage, route adherence, and performance delivery.
- Lead and manage Operations Leads in the UK and Europe, ensuring consistency in performance standards and operational execution.
- Motivate, coach, and support drivers and regional leads to consistently meet performance targets and safety standards.
- Ensure all drivers follow company policies, client standards, and health & safety guidelines.
- Launch Management & Field Execution
- Travel regularly to European launch sites (including overnight stays) to support and oversee driver programme launches.
- Organise and manage launch venues, facilities, and full on-site logistics to ensure successful programme rollouts.
- Coordinate venue sourcing, vendor management, equipment setup, and event-day execution.
- Oversee and manage in-car driver assessments during launches, ensuring compliance with operational, safety, and client standards.
- Provide hands-on operational leadership during launch phases to ensure seamless deployment.
- Performance & Client Management
- Track and report daily, weekly, and monthly driver KPIs, including kilometres driven, mapping coverage, utilisation, and performance metrics.
- Act as the primary operational point of contact with the client, providing performance updates, identifying trends, and implementing continuous improvements.
- Produce accurate reports and dashboards for internal leadership and client stakeholders.
- Logistics & Fleet Management
- Coordinate driver travel and accommodation arrangements across Europe to support territory mapping and launch activities.
- Act as the central point of contact for logistical planning to ensure minimal disruption to schedules and project delivery.
- Provide hands-on support for drivers experiencing technical or mechanical issues, liaising with service providers and vendors to resolve issues efficiently.
- Ensure vehicles are properly maintained, compliant, and available for field deployment.
- Identify process and performance gaps and implement operational improvements to enhance productivity, driver engagement, and fleet utilisation.
- Proven experience in operations management, logistics, fleet management, or field-based programme delivery.
- Experience managing multi-country or European field operations.
- Demonstrated experience leading managers or regional leads.
- Willingness and ability to travel regularly across Europe, including overnight stays.
- Experience organising operational launches, events, or large-scale field deployments.
- Strong leadership and stakeholder management skills in client-facing environments.
- Data-driven mindset with the ability to analyse KPIs and implement performance improvements.
- Highly organised with excellent problem-solving and logistical planning abilities.
- Proficiency in MS Excel, Google Workspace, and operational tracking/reporting tools.
Apply online for consideration.
Operations Manager in Cheltenham employer: MarkJames 🌍
Contact Detail:
MarkJames 🌍 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual events, and engage with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your experience. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Operations Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Manager role. Highlight your experience in operations management, logistics, and team leadership. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past successes in managing teams and driving operational efficiency.
Showcase Your Data Skills: Since this role involves tracking KPIs and performance metrics, be sure to mention any experience you have with data analysis. We love candidates who can use data to drive improvements and make informed decisions!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at MarkJames 🌍
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of operations management, especially in logistics and fleet management. Familiarise yourself with common challenges faced in multi-country operations and think about how you would tackle them.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing performance. Think about times when you motivated a team or resolved conflicts, as these stories will demonstrate your capability to manage drivers and regional leads effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational launches or logistical challenges. Practise articulating your thought process and decision-making skills, as this will show your problem-solving abilities and readiness for the role.
✨Demonstrate Your Data-Driven Mindset
Since the role involves tracking KPIs and implementing improvements, be prepared to discuss how you've used data in past roles. Bring examples of how you analysed performance metrics and made decisions based on your findings to enhance operational efficiency.