At a Glance
- Tasks: Support partners with inquiries and ensure a smooth experience on the partner portal.
- Company: Dynamic tech company focused on partner success and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of learning opportunities and career advancement.
- Why this job: Be the go-to person for partners and make a real difference in their experience.
- Qualifications: Post-secondary degree and strong communication skills; experience with Salesforce is a plus.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include:
- Troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal
- Onboarding, persona provisioning, and facilitating demo trial orders
- Partner Portal Administration
- Case management
- Partner Portal Support
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing
- Point of contact and triage for external partner portal inquiries
- Point of contact for Trial and Demo license support inquiries
- Following and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment)
- Support partner demo environment systems provisioning
- Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices
What it takes:
- Post-secondary degree in Business, Communications, Technology or related field
- Client-centric; Partner-first mindset
- Strong work ethic, problem-solving, and communication skills (both written and verbal)
- Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently
- Comfortable working in a fast-paced, changing environment
- Willing and inquisitive learner
- Experience with Salesforce, SAP, ServiceNow, preferred
Partner Portal Support Specialist in Cardiff employer: MarkJames 🌍
As a Partner Portal Support Specialist in Reading, UK, you will join a dynamic team that prioritises a client-centric approach and fosters a collaborative work culture. The company offers a hybrid working model, ensuring flexibility while providing ample opportunities for professional growth and development. With a strong emphasis on employee well-being and a commitment to excellence, this role allows you to be a vital part of enhancing partner experiences and driving success.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Portal Support Specialist in Cardiff
✨Tip Number 1
Get to know the company and its partners! Research their values, mission, and the partner portal itself. This will help you tailor your conversations and show that you're genuinely interested in making their experience better.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting partner inquiries, think of common issues that might arise and how you'd resolve them. Role-playing with a friend can help you feel more confident when those questions come up.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and help you stand out as a candidate who’s already engaged with the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the partner support world.
We think you need these skills to ace Partner Portal Support Specialist in Cardiff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with partner support and portal management. We want to see how your skills align with the role of Partner Portal Support Specialist!
Showcase Your Communication Skills:Since this role involves a lot of interaction with partners, it's crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience:If you've worked with tools like Salesforce or ServiceNow, make sure to mention that! We love seeing candidates who have hands-on experience with the technologies that will help them succeed in this role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MarkJames 🌍
✨Know the Partner Portal Inside Out
Before your interview, make sure you familiarise yourself with the partner portal and its functionalities. Understand how onboarding works, what persona provisioning entails, and how demo trial orders are processed. This knowledge will show that you're proactive and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved inquiries or issues in previous roles. Highlight your ability to troubleshoot effectively and manage multiple requests simultaneously. This will demonstrate your client-centric mindset and strong work ethic.
✨Communicate Clearly and Confidently
Since this role requires excellent communication skills, practice articulating your thoughts clearly. Use concise language and be ready to explain complex concepts simply. This will help convey your ability to support partners effectively and enhance their experience.
✨Emphasise Your Willingness to Learn
Express your eagerness to learn about new systems like Salesforce, SAP, or ServiceNow. Share any relevant experiences where you've quickly adapted to new tools or processes. This will highlight your inquisitive nature and readiness to thrive in a fast-paced environment.
