At a Glance
- Tasks: Support partners with access to the new portal and resolve their inquiries.
- Company: Dynamic tech company focused on partner success.
- Benefits: Hybrid work model, competitive salary, and professional development opportunities.
- Other info: Great opportunity for growth and learning in a collaborative team.
- Why this job: Be a brand ambassador and enhance partner experiences in a fast-paced environment.
- Qualifications: Post-secondary degree and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include:
- Troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal
- Onboarding, persona provisioning, and facilitating demo trial orders
- Partner Portal Administration
- Case management
- Partner Portal Support
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing
- Point of contact and triage for external partner portal inquiries
- Point of contact for Trial and Demo license support inquiries
- Following and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment)
- Support partner demo environment systems provisioning
- Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices
What it takes:
- Post-secondary degree in Business, Communications, Technology or related field
- Client-centric; Partner-first mindset
- Strong work ethic, problem-solving, and communication skills (both written and verbal)
- Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently
- Comfortable working in a fast-paced, changing environment
- Willing and inquisitive learner
- Experience with Salesforce, SAP, ServiceNow, preferred
Partner Portal Support Specialist in Bristol employer: MarkJames 🌍
As a Partner Portal Support Specialist in Reading, UK, you will join a dynamic team that prioritises a client-centric approach and fosters a collaborative work culture. The company offers a hybrid working model, ensuring flexibility while providing ample opportunities for professional growth and development. With a strong emphasis on employee well-being and a commitment to excellence, this role allows you to be a vital part of enhancing partner experiences and driving success.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Portal Support Specialist in Bristol
✨Tip Number 1
Get to know the company and its partners! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting partner inquiries, think of common issues and how you'd resolve them. Role-playing with a friend can help you feel more confident during the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the team. Don’t miss out on this opportunity!
We think you need these skills to ace Partner Portal Support Specialist in Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Partner Portal Support Specialist role. Highlight your relevant experience and skills that match the job description, especially your client-centric mindset and problem-solving abilities.
Showcase Your Communication Skills:Since this role requires strong written and verbal communication, don’t shy away from demonstrating these skills in your application. Use clear and concise language, and make sure to proofread for any errors before hitting send!
Highlight Relevant Experience:If you’ve worked with partner portals or have experience in customer support, make sure to emphasise that in your application. Mention any tools you’ve used like Salesforce or ServiceNow, as they’re preferred for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at MarkJames 🌍
✨Know the Partner Portal Inside Out
Before your interview, make sure you understand the partner portal's features and functionalities. Familiarise yourself with common issues partners might face and think about how you would troubleshoot them. This will show your potential employer that you're proactive and ready to support their partners effectively.
✨Demonstrate Your Client-Centric Mindset
During the interview, highlight your experience in providing excellent customer service. Share specific examples of how you've gone above and beyond to ensure client satisfaction. This will resonate well with the company's focus on a partner-first approach.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss scenarios where you've had to resolve complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your thought process and how you tackle challenges, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about the team dynamics, the tools they use for case management, or how they measure partner satisfaction. This shows that you're genuinely interested and engaged.
