At a Glance
- Tasks: Support partners with inquiries and ensure a smooth experience on the partner portal.
- Company: Dynamic tech company focused on partner success and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of learning opportunities and career advancement.
- Why this job: Be the go-to person for partners and make a real difference in their experience.
- Qualifications: Post-secondary degree and strong communication skills; experience with Salesforce is a plus.
The predicted salary is between 30000 - 40000 £ per year.
This role serves as a first line of support and point of contact for partners accessing the new partner portal. Primary objectives include managing and resolving incoming inquiries and driving an optimal partner experience.
Responsibilities include:
- Troubleshooting and responding to inquiries from partners wishing to gain access to the partner portal
- Onboarding, persona provisioning, and facilitating demo trial orders
- Partner Portal Administration
- Case management
- Partner Portal Support
- Partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup and triage, demo and trial order processing
- Point of contact and triage for external partner portal inquiries
- Point of contact for Trial and Demo license support inquiries
- Following and tracking Trial and Demo orders to completion by working with cross functional teams (deal desk, billings, fulfilment)
- Support partner demo environment systems provisioning
- Partner inquiry inbox management; ensuring adherence to standard SLA responses time for optimal partner experience
- Contribute to ensuring all governance standards are met through following and contributing to all documented processes, procedures and best practices
What it takes:
- Post-secondary degree in Business, Communications, Technology or related field
- Client-centric; Partner-first mindset
- Strong work ethic, problem-solving, and communication skills (both written and verbal)
- Attention to detail coupled with ability to manage and prioritize a number of initiatives and deliverables concurrently
- Comfortable working in a fast-paced, changing environment
- Willing and inquisitive learner
- Experience with Salesforce, SAP, ServiceNow, preferred
Partner Portal Support Specialist in Basildon employer: MarkJames 🌍
As a Partner Portal Support Specialist in Reading, UK, you will join a dynamic team that prioritises a client-centric approach and fosters a collaborative work culture. The company offers a hybrid working model, ensuring flexibility while providing ample opportunities for professional growth and development. With a strong emphasis on employee well-being and a commitment to excellence, this role allows you to be a vital part of enhancing partner experiences and driving success.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Portal Support Specialist in Basildon
✨Tip Number 1
Get to know the company and its partners! Research their values, mission, and the partner portal itself. This will help you tailor your conversations and show that you're genuinely interested in making their experience better.
✨Tip Number 2
Practice your troubleshooting skills! Think of common issues partners might face when accessing the portal and prepare solutions. Being ready to tackle these problems will make you stand out as a proactive candidate.
✨Tip Number 3
Network with current employees or others in the industry. Use platforms like LinkedIn to connect and ask about their experiences. This can give you insider knowledge and potentially lead to referrals!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and supporting our partners effectively.
We think you need these skills to ace Partner Portal Support Specialist in Basildon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with partner support and portal management. We want to see how your skills align with the role of Partner Portal Support Specialist!
Showcase Your Communication Skills:Since this role involves a lot of interaction with partners, it’s crucial to demonstrate your strong written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Relevant Experience:If you’ve worked with tools like Salesforce or ServiceNow, make sure to mention that! We love seeing candidates who have hands-on experience with the systems we use, as it shows you’re ready to hit the ground running.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MarkJames 🌍
✨Know the Partner Portal Inside Out
Before your interview, make sure you familiarise yourself with the partner portal and its functionalities. Understand how onboarding works, what persona provisioning entails, and how demo trial orders are processed. This knowledge will show that you're proactive and genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role involves troubleshooting and resolving inquiries, be prepared to discuss specific examples of how you've successfully solved problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your client-centric approach.
✨Demonstrate Your Communication Skills
As a first line of support, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to role-play common partner inquiries with a friend to refine your responses and ensure you can convey information effectively.
✨Emphasise Your Adaptability
This role requires comfort in a fast-paced environment, so be ready to discuss how you've adapted to changes in previous roles. Share examples of how you managed multiple priorities and maintained attention to detail while delivering results under pressure.
