At a Glance
- Tasks: Manage daily operations, inventory, and customer experience for a growing stationery brand.
- Company: Mark+Fold, a modern British stationery brand focused on quality and sustainability.
- Benefits: Flexible 3-day work week, competitive salary, stationery allowance, and potential equity.
- Other info: Remote work with weekly meetings in London; perfect for those seeking flexibility.
- Why this job: Join a creative start-up and make a real impact during an exciting growth phase.
- Qualifications: Strong organisational skills and a passion for balancing strategy with hands-on execution.
The predicted salary is between 30000 - 40000 £ per year.
Mark+Fold is a modern British stationery brand, founded in 2015 to raise the bar on quality and sustainability. We design and manufacture our own stationery products, working closely with specialist suppliers in the UK and Europe. Our customers are connoisseurs who appreciate our attention to detail and value the friendly, efficient service we provide. Our mission is to help them get in the zone so they can make amazing things happen.
Why this role is important to Mark+Fold
This is an opportunity to join the team during an exciting period of growth, to help build on the systems we have in place and adapt them as we grow. As Operations and Merchandising Manager, you will ensure the smooth day-to-day running of the business, from managing inventory and website listings, to looking after customers and ensuring a seamless service with our fulfilment team. You will play a crucial role in our commercial growth, developing merchandising initiatives that balance sales performance with brand integrity.
This is a fractional role (3 days per week), working remotely with one weekly meeting in London.
Once here, you will
- Oversee day-to-day operations across inventory, fulfilment, customer experience and cashflow.
- Own inventory management, forecasting and replenishment planning, to ensure restocks are planned in good time, and stock shelf-life kept to a minimum.
- Take a lead on merchandising plans that balance commercial performance with brand integrity. Analyse sales and product performance to inform buying, range planning and pricing decisions.
- Manage the e-commerce platform, ensuring listings are accurate and optimised for performance (conversion, AOV, retention).
- Manage relationships with customers and fulfilment team, ensuring any issues are resolved efficiently, whilst building systems to simplify and streamline this process as we grow.
- Support the Founder in managing cashflow, forecasting and growth initiatives.
Who you are
- You're happy working in a creative start-up environment (lots of flexibility and independence, but also responsibility).
- You have excellent organisational and project management skills, with a great eye for detail.
- You're comfortable balancing strategic thinking with hands-on execution.
- You are able to meet in Central / North London at least once per week.
Benefits
- Opportunity to play a pivotal role in a small business during an exciting period of growth.
- Fractional role of 3 days per week, which can be worked as full days or spread over 5 days (NB: Most of the current team work fractionally and flexibly, to fit around childcare, personal projects or other work).
- Independence to work remotely, or alongside other team members in London, with one weekly in-person session with the Founder in Central / North London.
- Competitive pro-rata salary, based on experience.
- Generous stationery allowance and friends + family discounts.
- Possibility to earn equity after 6+ months working in the business.
Operations + Merchandising Manager employer: MARK+FOLD Limited
Mark+Fold is an exceptional employer that offers a unique opportunity to be part of a growing British stationery brand committed to quality and sustainability. With a flexible fractional role, employees enjoy the independence of remote work while also engaging in a collaborative environment during weekly meetings in London. The company fosters a supportive culture with generous benefits, including a competitive salary, stationery allowances, and the potential for equity, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations + Merchandising Manager
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including MARK+FOLD Limited, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Operations + Merchandising Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like MARK+FOLD Limited that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at MARK+FOLD Limited will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about MARK+FOLD Limited and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at MARK+FOLD Limited
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at MARK+FOLD Limited, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at MARK+FOLD Limited!
