Import and Export customer service clerk in Hounslow

Import and Export Customer Service Clerk

We are looking for a proactive Import & Export Customer Service Clerk to join a busy logistics team. This role is perfect for someone with strong customer service experience within freight forwarding, and confidence handling time‑critical shipments.

Key Responsibilities

• Providing customer service support for import and export shipments
• Managing time‑critical bookings and ensuring smooth movement of freight
• Communicating with customers, carriers and internal teams
• Monitoring shipments and resolving any issues quickly
• Handling queries, updates, and documentation requirements

Requirements

• Experience in import/export customer service (freight forwarding essential)
• Strong communication skills and ability to work under pressure
• Good attention to detail and organisational skills
• Confident using IT systems
• Ability to prioritise time‑sensitive tasks
• Monday to Friday 9.00-17.30pm

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Other

Industries

Administrative and Support Services