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For Companies At a Glance
- Tasks: Support customers with import/export shipments and manage time-critical bookings.
- Company: Join a busy logistics team in a dynamic environment.
- Benefits: Full-time role with a structured schedule and growth opportunities.
- Why this job: Be part of a fast-paced industry and make a real difference in logistics.
- Qualifications: Experience in freight forwarding and strong communication skills required.
- Other info: Perfect for those looking to kickstart their career in customer service.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive Import & Export Customer Service Clerk to join a busy logistics team. This role is perfect for someone with strong customer service experience within freight forwarding, and confidence handling time‑critical shipments.
Key Responsibilities
- Providing customer service support for import and export shipments
- Managing time‑critical bookings and ensuring smooth movement of freight
- Communicating with customers, carriers and internal teams
- Monitoring shipments and resolving any issues quickly
- Handling queries, updates, and documentation requirements
Requirements
- Experience in import/export customer service (freight forwarding essential)
- Strong communication skills and ability to work under pressure
- Good attention to detail and organisational skills
- Confident using IT systems
- Ability to prioritise time‑sensitive tasks
Monday to Friday 9.00-17.30pm
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Other
Industries: Administrative and Support Services
Import and Export customer service clerk in Hounslow employer: Marketingagentur Nirtl
Contact Detail:
Marketingagentur Nirtl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import and Export customer service clerk in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and freight forwarding industry. Attend events, join online forums, or connect on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. Think about your past experiences and how they relate to handling time-critical shipments. Confidence is key, so rehearse until you feel ready to shine!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with common IT systems used in import/export processes. If you can demonstrate your ability to navigate these tools during an interview, it’ll give you a leg up over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Tailor your application to highlight your customer service experience and attention to detail, and let us know why you’re the perfect fit for the team!
We think you need these skills to ace Import and Export customer service clerk in Hounslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in import/export customer service and freight forwarding. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our busy logistics team. Share specific examples of how you've handled time-critical shipments or resolved customer queries.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Whether it’s through clear writing or demonstrating your ability to work under pressure, we want to see that you can handle it all!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive – just like we like it!
How to prepare for a job interview at Marketingagentur Nirtl
✨Know Your Stuff
Make sure you brush up on your knowledge of import and export processes. Familiarise yourself with common freight forwarding terms and practices, as this will show that you're serious about the role and understand the industry.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service, especially in high-pressure situations. This will help demonstrate your ability to handle time-critical shipments and resolve issues effectively.
✨Practice Communication
Since strong communication skills are key for this role, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the job.
✨Be Organised and Detail-Oriented
Bring along any relevant documents or notes that showcase your attention to detail and organisational skills. This could include examples of how you've managed bookings or resolved shipment issues in the past, which will highlight your suitability for the role.
