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- Tasks: Manage cargo reservations and handle customer enquiries with professionalism.
- Company: Join a well-established Cargo GSSA operation with a supportive team.
- Benefits: Enjoy a structured office environment and Monday to Friday work schedule.
- Why this job: Perfect for those passionate about air cargo and customer service.
- Qualifications: Experience in air cargo customer service and strong communication skills.
- Other info: Opportunity to work independently and as part of a dynamic team.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a Customer Service & Reservations Agent to join a well-established Cargo GSSA operation. This is an excellent opportunity for someone with air cargo experience who enjoys customer interaction and working in a structured office environment.
Responsibilities:
- Managing cargo reservations and space bookings for airline customers
- Handling customer enquiries via phone and email in a professional manner
- Liaising with airlines, freight forwarders, and internal teams
- Processing bookings accurately within cargo reservation systems
- Monitoring flight allocations and maximising load factors
- Preparing and issuing confirmations, amendments, and cancellations
- Ensuring all activities comply with company procedures and airline requirements
Skills & Experience Required:
- Previous experience in air cargo customer service, reservations, or GSSA operations
- Good understanding of cargo booking processes and airline capacity management
- Strong communication and customer service skills
- High level of accuracy and attention to detail
- Confident IT skills and experience using cargo systems
- Ability to work independently and as part of a team
Work Schedule: Monday to Friday
Cargo GSSA Customer Service & Reservations Agent employer: Marketingagentur Nirtl
Contact Detail:
Marketingagentur Nirtl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cargo GSSA Customer Service & Reservations Agent
✨Tip Number 1
Network like a pro! Reach out to your connections in the air cargo industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles in air cargo and practice your responses. We want you to shine when discussing your experience with reservations and handling customer enquiries.
✨Tip Number 3
Show off your skills! If you have experience with cargo reservation systems, be ready to discuss specific examples of how you've maximised load factors or processed bookings accurately. This will demonstrate your expertise to potential employers.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cargo GSSA Customer Service & Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your air cargo experience and customer service skills. We want to see how your background fits with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working in air cargo and how you can contribute to our team. Keep it professional but let your personality come through.
Show Off Your Attention to Detail: In this role, accuracy is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Marketingagentur Nirtl
✨Know Your Cargo Stuff
Make sure you brush up on your air cargo knowledge before the interview. Understand the booking processes and airline capacity management, as these are crucial for the role. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the terms but can apply them in real situations.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've handled customer enquiries in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your strong communication skills and commitment to excellent service.
✨Get Familiar with the Systems
If you have experience with cargo reservation systems, make sure to mention it! If not, do a bit of research on common systems used in the industry. Showing that you’re tech-savvy and willing to learn new systems can really set you apart from other candidates.
✨Be Detail-Oriented
Attention to detail is key in this role, so be ready to discuss how you ensure accuracy in your work. You might want to prepare a few examples where your attention to detail made a difference, whether it was in processing bookings or monitoring flight allocations. This will highlight your ability to maintain high standards in a structured office environment.
