At a Glance
- Tasks: Manage cargo bookings and liaise with clients and partners for smooth operations.
- Company: Dynamic airline environment at Heathrow with a focus on customer service.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Other info: Great opportunity to develop your skills in the logistics sector.
- Why this job: Join a fast-paced team and make a real difference in customer satisfaction.
- Qualifications: Experience in cargo handling and excellent communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Cargo Customer Service Executive Heathrow
Salary: Dependent on Experience
Hours: Monday to Friday, 9:00 AM – 5:30 PM
Responsibilities
- Manage the complete end-to-end booking process for cargo shipments
- Liaise effectively with UK freight forwarders, overseas offices, and airline partners
- Maintain accurate and up-to-date records in both internal and airline systems
- Oversee and manage pre-bookings, ensuring capacity is optimised
- Act as the main point of contact for customer queries via phone and email
- Monitor and manage space allocation and booking priorities
- Provide tracking updates and post-flight information to clients
- Support service recovery processes to maintain high levels of customer satisfaction
Skills & Experience
- Previous experience in cargo handling within an Airline, GSSA, or Freight Forwarding environment is essential
- Excellent customer service skills with a solid understanding of the cargo and logistics sector
- Strong organisational skills with the ability to prioritise tasks in a fast-paced setting
- Able to work independently with sound decision-making and problem-solving abilities
- Strong communication skills and the ability to build positive relationships with clients and partners
- Proficient in IT systems with good analytical and planning skills
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service
Industries
- Administrative and Support Services
Cargo Customer Service Executive in Hounslow employer: Marketingagentur Nirtl
As a Cargo Customer Service Executive at our Heathrow location, you will join a dynamic team that values excellence in customer service and fosters a collaborative work culture. We offer competitive salaries, comprehensive training, and opportunities for professional growth within the thriving logistics sector, ensuring that you can develop your skills while contributing to our commitment to customer satisfaction. Our Heathrow office provides a vibrant environment with easy access to transport links, making it an ideal place to build a rewarding career in cargo management.
StudySmarter Expert Advice🤫
We think this is how you could land Cargo Customer Service Executive in Hounslow
✨Tip Number 1
Network like a pro! Reach out to people in the cargo and logistics sector on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles in the cargo industry and practice your answers. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show off your skills! Bring examples of how you've handled customer queries or managed bookings in the past. Real-life stories can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Cargo Customer Service Executive in Hounslow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cargo Customer Service Executive role. Highlight your previous experience in cargo handling and customer service, as this will show us you’ve got what it takes to excel in this position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the cargo and logistics sector and how your skills align with our needs. Keep it concise but impactful!
Showcase Your Communication Skills:Since you'll be liaising with various stakeholders, make sure to demonstrate your strong communication skills in your application. Whether it's through your writing style or examples of past experiences, let us see how you can build positive relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Marketingagentur Nirtl
✨Know Your Cargo Inside Out
Make sure you brush up on your knowledge of cargo handling and logistics. Understand the end-to-end booking process and be ready to discuss how you've managed similar tasks in the past. This will show that you're not just familiar with the role, but that you can hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or improved client satisfaction. This is crucial for a Cargo Customer Service Executive, so make it count!
✨Demonstrate Your Organisational Prowess
Be ready to talk about how you prioritise tasks in a fast-paced environment. Share strategies you use to stay organised and manage multiple bookings or queries at once. This will highlight your ability to thrive under pressure.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. You’ll need to demonstrate that you can build positive relationships with clients and partners. Consider doing mock interviews with friends or family to refine your responses and ensure you come across as confident and approachable.
