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For Companies At a Glance
- Tasks: Manage onboarding, course communications, and support learners throughout their journey.
- Company: Join a dynamic team at Marketing Week, known for its innovative Mini MBA programs.
- Benefits: Enjoy 25 days holiday, health plans, and access to accredited training worth thousands.
- Why this job: Be the face of learner communications and make a real impact on customer experience.
- Qualifications: Strong communication skills, customer care experience, and a proactive attitude are essential.
- Other info: Work in stunning Waterloo offices with great perks like free coffee and table tennis.
The predicted salary is between 36000 - 60000 £ per year.
The Role…
The job holder will be responsible for the handling of all onboarding, enrolment, course, course conclusion and alumni comms through various mediums you will be the Liaison between teams and individuals across Marketing Week’s Mini MBA and Xeim.
As the face of learner communications, they will ensure that the high standard required for Client/Customer/Internal Stakeholder Services is met and maintained.
What you will be doing…
Key Accountabilities
Operational
- Work closely with both the Director of operations and delivery and the community manager to support our learners through their learning journey.
- Regularly report on learner numbers and engagement .
- Keep Salesforce, Fresh Desk and course registration records up-to-date.
- Identify and communicate Customer/Client issues and concerns where appropriate
- Create and deploy a communications schedule for all courses.
- Create and update welcome packs, FAQs and other course literature.
- Work across product areas as required.
- Liaise with the Internal Teams to identify opportunities for improve service, performance and efficiencies
- Liaise with the Sales and Marketing teams to identify risks to revenue, renewal, cross-sell or up-sell opportunities
- Manage course content across all Mini MBA courses.
- Utilise multiple platforms and communication channels to support learner journeys.
Success Measures
- Customer/Client feedback/NPS remains at a consistent level
- All queries are answered in a professional and timely manner.
- Evidence of collaborative and productive working relationships across the business
- Communications handled effectively between Depts.
What we need from you…
Behaviours and Knowledge
- A passion to put Customers first and to ensure that a high standard of Customer Care is achieved and maintained.
- Excellent communication skills – face to face, over the phone and via email – with an aptitude for solving problems
- Able to multi-task and keep calm under pressure
- Proactive attitude and motivated to learn new skills and take on new challenges
- Confident to raise issues, queries or concerns and escalate as required
- Technically minded and detail orientated
- Experience of Microsoft Office, pardot, exact target desirable.
Desirable
- Previous Customer Care Experience
- Commercial, Marketing or Sales experience
- Working knowledge of Salesforce
What we can offer you…
- 25 days holiday, increasing by one day p.a. to a maximum of 30 days for every year served
- Medicash health plan
- Stunning Waterloo offices with views of the Thames plus complimentary barista coffee / free bar / table tennis tables – the works
- Complimentary access to accredited training programmes worth thousands of pounds including our Mini MBA
- Active Diversity and Inclusivity agenda (DICE – Diversity Inclusion, Culture, Engagement)
- Annual Wellness Day
- Share Incentive Plan
- Give as you Earn Scheme
Marketing Week Mini MBA with Mark Ritson | Course Communications Manager employer: Marketing Week Mini MBA with Mark Ritson
Contact Detail:
Marketing Week Mini MBA with Mark Ritson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marketing Week Mini MBA with Mark Ritson | Course Communications Manager
✨Tip Number 1
Familiarize yourself with the tools and platforms mentioned in the job description, such as Salesforce and Fresh Desk. Being technically savvy with these systems will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Showcase your customer care experience by preparing examples of how you've successfully handled client communications in the past. Highlighting your ability to maintain high standards of customer service will resonate well with us.
✨Tip Number 3
Emphasize your proactive attitude and problem-solving skills during any discussions or interviews. We value individuals who can identify issues and suggest improvements, so be ready to share specific instances where you've done this.
✨Tip Number 4
Network with current or former employees of Marketing Week’s Mini MBA to gain insights into the company culture and expectations. This can provide you with valuable information that can help you tailor your approach and show that you're a great fit for our team.
We think you need these skills to ace Marketing Week Mini MBA with Mark Ritson | Course Communications Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Course Communications Manager.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer care, marketing, or sales experience. Provide specific examples of how you've successfully managed communications or supported learners in a similar capacity.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, include examples of how you've effectively communicated with clients or stakeholders in the past. Mention any experience with various communication mediums, such as email, phone, or face-to-face interactions.
Demonstrate Proactivity: Convey your proactive attitude in your application. Share instances where you took the initiative to solve problems or improve processes, especially in a customer service or educational context.
How to prepare for a job interview at Marketing Week Mini MBA with Mark Ritson
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for putting customers first during the interview. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Excellent Communication Skills
Prepare to showcase your communication skills by discussing how you've effectively handled queries in various formats—face-to-face, over the phone, and via email. Consider role-playing scenarios to illustrate your problem-solving abilities.
✨Highlight Your Multi-Tasking Abilities
Be ready to discuss situations where you successfully managed multiple tasks under pressure. Use specific examples to demonstrate your ability to stay organized and calm while juggling responsibilities.
✨Familiarize Yourself with Relevant Tools
Since the role involves using Salesforce and other platforms, it’s beneficial to familiarize yourself with these tools beforehand. Mention any relevant experience you have and express your willingness to learn new systems quickly.
