At a Glance
- Tasks: Lead and inspire a retail team while delivering exceptional customer service.
- Company: Join Lacoste, a globally recognised brand blending fashion and sport.
- Benefits: Enjoy up to 65% discount, 28 days leave, and career progression opportunities.
- Other info: Join a supportive team culture focused on growth and development.
- Why this job: Be a brand ambassador and make a real impact in premium retail.
- Qualifications: Retail leadership experience and a passion for customer service required.
The predicted salary is between 25 - 25 £ per hour.
Location: Cheshire Oaks Designer Outlet, Ellesmere Port
Contract: Permanent / Full-Time
Lacoste is seeking an enthusiastic and commercially focused Assistant Store Manager to support the leadership and day-to-day operations of its Cheshire Oaks Designer Outlet store. As a globally recognised brand positioned at the intersection of fashion and sport, Lacoste is known for its timeless style, premium customer experience, and strong brand heritage. The successful candidate will act as a brand ambassador, supporting the Store Manager in driving sales performance, delivering operational excellence, and creating an engaging and customer-focused retail environment. This role is ideal for a motivated retail professional with strong leadership skills, commercial awareness, and a passion for delivering exceptional customer experiences within a premium retail environment. Working closely with the wider store team, you will help inspire performance, maintain high visual standards, and contribute to the continued success of one of the world’s most iconic fashion brands.
Key Responsibilities
- Support the Store Manager in leading, motivating, and developing the retail team
- Deliver exceptional customer service and act as a brand ambassador for Lacoste
- Support store performance through KPI management and commercial awareness
- Assist with the smooth day-to-day operational running of the store
- Maintain high standards of visual merchandising and store presentation
- Support performance management and HR-related processes where required
The Successful Applicant
- Previous experience within a retail leadership or supervisory role
- Strong communication and interpersonal skills
- Commercially aware with experience working towards sales targets and KPIs
- Passionate about customer service and premium retail environments
- Strong organisational and leadership abilities
- Ability to motivate and support team performance
- Positive, proactive, and team-oriented approach
- Ambitious mindset with a desire to progress within retail management
Technical & Platform Knowledge
- Retail operations and store management processes
- KPI and sales performance monitoring
- Customer service and retail systems
- Experience within fashion, lifestyle, or premium retail brands
- Experience supporting team development and coaching
- Understanding of luxury or designer outlet retail environments
- Passion for fashion, sport, and customer experience
Salary & Benefits
- 28 days annual leave including bank holidays
- Up to 65% employee discount on Lacoste products
- Employee Assistance Programme
- Opportunity to work for an internationally recognised premium brand
- Career progression opportunities within Lacoste and MF Brands Group
- Inclusive and supportive team culture focused on growth and development
If you are a customer-focused retail professional with leadership experience and a passion for premium fashion retail, this is an excellent opportunity to join an iconic global brand and further develop your retail management career.
Premium Retail Assistant Manager – Lead Sales & Service employer: Marketing Mill Studios Ltd
This established PR and communications agency is an excellent employer, offering a collaborative and supportive work culture that fosters professional growth and creativity. With a clear pathway to Account Manager level within 12 months, employees benefit from ongoing mentoring and the opportunity to work on diverse client campaigns, all while being part of a team that values innovation and effective communication.
Contact Details:
Marketing Mill Studios Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Premium Retail Assistant Manager – Lead Sales & Service
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Marketing Mill Studios Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Marketing Mill Studios Ltd!
We think you need these skills to ace Premium Retail Assistant Manager – Lead Sales & Service
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Marketing Mill Studios Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Marketing Mill Studios Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Marketing Mill Studios Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Marketing Mill Studios Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
