Research Manager (Brand Health Tracking)

In this role, you will have direct client contact and will contribute to landing the new programme's insights tools within the client's local and global organisations. You will leverage your expertise in research methodologies, data analysis, and project management to guide junior executives and offshore teams, manage client relationships, and contribute to the overall success of the programme.

This role is offered on a hybrid basis with 3 days in our London office and the rest from home.

Day-to-day:

• You'll work as part of a large team of onshore and offshore team members and be directly responsible for getting client sign-off on research materials, managing script checking, translations, fieldwork launch, overseeing data quality protocols and using automated tools to build dashboards and PowerPoint reports.
• You'll take full ownership of specific client deliverables, building strong client relationships, delivering and supporting on client engagement sessions (training, debriefs etc.), supported by talented directors so you can further develop your client servicing skills.
• You'll work alongside internal operations teams to get the best data for our clients. You'll provide them with clear specifications and instructions, and ensure that these are met.
• You'll also supervise and provide guidance to more junior members of the team, including graduates.
• You will review and ensure the quality of all project materials and deliverables, including questionnaires, data files, dashboards, reports, and presentations.

About You:

• Proven track record of success in market research, with experience in managing projects and client relationships, within various industries including FMCG.
• Experience in creating and reviewing materials for clients, such as analysis specs, questionnaires and PowerPoint reports.
• Ability to grapple with complexity and problem-solve.
• Strong organisational skills as well as the ability to multi-task and work towards multiple deadlines.
• Strong numeracy skills and attention to detail.
• Proficient in using data visualisation and dashboard tools like SPSS, Excel, Harmoni Info tools or similar.
• Collaborative and an excellent team player, contributing to our positive office culture.

Behaviours:

• Proactive
• Client-focused
• Detail-oriented
• Supportive
• Analytical thinking
• Service orientation and customer service

We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

About the Team: The Brand Health Tracking Service Line helps clients manage their in-market brands in terms of monitoring health and making sure they are on the right course. Clients have their own sales data; we provide them with brand affinity data to understand how people feel about the brand and its competitors longitudinally.

About Us: Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organisation for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights.