Platform Advisory Consultant - Ipsos Karian & Box in London

Are you an experienced employee experience consultant with strong employee listening platform expertise? Do you enjoy helping organisations maximise the value of their listening technology while shaping impactful employee strategies that influence decision making? Join a specialist team where your insight, advisory capability and platform expertise help clients transform employee experience and drive competitive advantage.

About the role: Join Ipsos Karian and Box — a specialist community of employee experience experts — as a Platform Advisory Consultant delivering employee listening strategies and platform advisory solutions to some of the world’s most ambitious organisations. You’ll work with FTSE100 and global clients to design best‑practice research and translate data into actionable strategic advice that influences purchasing and people decisions. A core part of the role will involve advising clients on how to get the most from their employee listening platforms to support strategic people and business outcomes. You’ll bring hands‑on platform implementation experience and work closely with clients, internal teams and platform partners to support successful programme delivery and adoption.

While platform agnostic, we commonly work with Qualtrics, alongside Perceptyx, Medalia, Viva Glint, Peakon, WorkBuzz and other employee listening technologies. Day‑to‑day you’ll shape client programmes, lead multidisciplinary project teams (data scientists, analysts, platform engineers, project managers), and contribute to product development and new business pitches. This role combines hands‑on research design and advisory work with account leadership: you’ll act as an Account Director for your clients, drive commercial growth, secure client delight and help evolve our employee listening proposition. You’ll be part of a fast‑moving, supportive team that offers boutique agility with Ipsos’s global scale and an inclusive, employee‑first culture.

About you: Hands‑on experience implementing employee listening platforms, supporting programme rollouts and advising clients on how to optimise technology platforms to support employee listening and engagement strategies. Strong technical background with experience of shaping and advising on technical solutions e.g. automated data pipelines through APIs / integration of HR MI across data sources. Proven track record designing and running employee listening programmes and crafting evidence‑based business narratives. Strong client management and commercial experience — able to build trusted relationships, influence decision‑making and act as account lead. Excellent communication and presentation skills, comfortable influencing stakeholders up to C‑suite level. Good grasp of data and understanding of common analytical techniques. Proficiency in AI use and adoption to streamline analysis, synthesis and client deliverables. Collaborative, self‑starting and resilient — able to lead diverse teams and work effectively across internal stakeholders.

Essential skills:

• Commercial mindset with experience managing client relationships and driving sustainable account growth.
• Strong industry knowledge of employee experience, leadership, employee research or culture and experience in employee research design.
• Proven experience advising on employee listening platforms and technologies to influence client decision making.
• Experience supporting clients to optimise technology platforms to deliver strategic listening objectives.
• Experience working in partnership with and implementing Qualtrics solutions either in house or part of an agency.
• Proven ability in using data/insights to craft compelling narratives / recommendations that inform action.
• Exceptional verbal and written communication skills.
• Experience working with / implementing other platform solutions e.g. Medallia, Perceptyx.
• AI adopter, experimenting with tools and technologies to improve efficiencies and delivery.
• Strong presentation skills to audiences to up C‑suite level.
• Familiarity with employee listening strategies and, ideally, experience in listening strategy design.
• Strong grasp of data with knowledge of common analytical techniques (e.g., sampling, regression modelling, segmentation).
• Experience contributing to new business opportunities (e.g., writing proposals / attending pitches).
• Experience working with and leading diverse teams (i.e., insight analysts, data scientists, project managers).
• Knowledge of CRM and client management systems.

We offer a comprehensive benefits package designed to support you as an individual. Our standard benefits include 25 days annual leave, pension contribution, income protection and life assurance. In addition, there are a range of health & wellbeing, financial benefits and professional development opportunities. We have a hybrid approach to work and ask people to be in the office or with clients for 3 days per week. We appreciate you may have commitments outside of work and will consider flexible working applications – please highlight what you are looking for when you make your application.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success – a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients. We are proud to be a member of the Disability Confident scheme, certified as a Level 2 Disability Confident Employer. We provide an inclusive and accessible recruitment process. Your application will be reviewed by someone from our Talent Team who will be in touch either way to let you know the outcome.

About the Team: At Ipsos, we collaborate with the world’s leading organisations to help them grow the right talent, fulfil their brand promises, and optimise financial outcomes. From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems. Our approach is deeply human‑centric, and our global network of expert teams have a rigorous understanding of CX and EX that’s backed by decades of cultural knowledge and industry experience. So, while our work is powered by insights and driven by technology, it’s always all about people.

About Us: Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full‑service research organization for four consecutive years. With over 75 different data‑driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject‑matter experts from around the world, combining thematic and technical experts to deliver top‑quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!