The Client Services Executive will support in the end-to-end delivery of client campaigns, including MLP internal processes, ensuring operational efficiency, accuracy, and high-quality outcomes, supporting all KPIs.
This role acts as a key support function, maintaining internal MLP systems, supporting client interactions, and collaborating with cross-functional teams to ensure campaigns are delivered on time and in compliance with standards.
Campaign Delivery Support
- Maintain and update documentation, attend calls, and ensure internal systems are current and up to date to support campaign delivery.
- Deliver assigned campaign actions accurately and on time, collaborating with the Client Services Manager/Director, client, and internal teams.
- Review MI and campaign performance data, providing insights to inform client reporting.
- Monitor for potential delivery risks or blockers, escalating issues such as stock constraints, customer queries, or technical dependencies.
- Contribute to the review of campaign journeys and MLP processes, suggesting improvements to enhance efficiency and effectiveness.
- Apply and adhere to MLP best practices during the end to end delivery process, including scope, build and production.
- Build and maintain working knowledge of campaign technical infrastructure, including subdomains, URLs, tracking requirements, and compliance dependencies.
Client & Stakeholder Support
- Support the development of internal and external relationships, acting as a reliable point of contact while understanding client objectives and priorities.
- Listen for potential growth opportunities within client interactions, sharing insights with senior team members and Business Development as appropriate.
- Attend internal and external calls as part of a team or independently – ensuring all actions are reported and recorded correctly.
- Assist in maintaining relationships with clients to ensure clear communication both verbally and written.
- Contribute to teams across MLP using a collaborative approach, whilst supporting colleagues and aligning work to client and delivery objectives – to help build internal relationships.
Process, Quality & Efficiency Improvement
- Support continuous improvement of internal and client delivery processes to enhance efficiency, consistency, and campaign effectiveness.
- Assist in maintaining quality standards across workflows and client-facing outputs, ensuring accuracy and professionalism.
- Identify and elevate potential risks or delivery issues promptly to protect timelines and performance outcomes.
- Maintain clear and organised documentation across MLP systems and client processes for transparency and ease of handover.
- Follow established processes, best practices, governance, and compliance procedures to ensure smooth operations and adherence to company standards.
- Proactively identify areas of improvement to create efficiencies, e.g., for clients and internal MLP teams.
- Collaborate closely with cross-functional teams to support coordinated delivery and ensure deadlines are met.
Required Skills
- Strong organisational and administrative skills.
- Attention to detail with the ability to maintain accuracy across multiple campaigns.
- Excellent communication skills for both internal and client-facing interactions.
- Ability to work collaboratively in cross-functional teams.
- Proactive approach to identifying issues and suggesting improvements.
- Ability to prioritise tasks and manage time effectively in a fast-paced environment.
- Ability to manage up the line to ensure tasks are completed / progressed in a timely manner.
Required Skills
- Familiarity with campaign management.
- Experience in client delivery, delivery support, or operational support roles.
- Knowledge of data reporting, MI analysis, and performance optimisation.
- Process, quality and efficiency improvement experience.
- Basic understanding of campaign technical infrastructure, including campaign tracking and compliance requirements.
The Marketing Lounge Partnership – The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG
Client Services Executive employer: Marketing Lounge Partnership
At The Marketing Lounge Partnership, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Located in the picturesque Cheshire countryside, we offer our Propositions Executive a unique opportunity to develop their skills in a supportive environment, with access to ongoing learning and growth opportunities. Our commitment to high-quality outputs and client satisfaction ensures that every team member can contribute meaningfully while enjoying a balanced work-life experience.
Contact Details:
Marketing Lounge Partnership Recruitment Team
