At a Glance
- Tasks: Support client campaigns from start to finish, ensuring everything runs smoothly and on time.
- Company: Join a dynamic team at The Marketing Lounge Partnership, where collaboration is key.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for personal growth.
- Other info: Be part of a vibrant workplace with plenty of room for career advancement.
- Why this job: Make a real impact by helping clients achieve their goals through effective campaign delivery.
- Qualifications: Strong organisational skills and a knack for communication are essential.
The predicted salary is between 51750 - 63250 £ per year.
The Client Services Executive will support in the end-to-end delivery of client campaigns, including MLP internal processes, ensuring operational efficiency, accuracy, and high-quality outcomes, supporting all KPIs.
This role acts as a key support function, maintaining internal MLP systems, supporting client interactions, and collaborating with cross-functional teams to ensure campaigns are delivered on time and in compliance with standards.
- Campaign Delivery Support
- Maintain and update documentation, attend calls, and ensure internal systems are current and up to date to support campaign delivery.
- Deliver assigned campaign actions accurately and on time, collaborating with the Client Services Manager/Director, client, and internal teams.
- Review MI and campaign performance data, providing insights to inform client reporting.
- Monitor for potential delivery risks or blockers, escalating issues such as stock constraints, customer queries, or technical dependencies.
- Contribute to the review of campaign journeys and MLP processes, suggesting improvements to enhance efficiency and effectiveness.
- Apply and adhere to MLP best practices during the end to end delivery process, including scope, build and production.
- Build and maintain working knowledge of campaign technical infrastructure, including subdomains, URLs, tracking requirements, and compliance dependencies.
- Client & Stakeholder Support
- Support the development of internal and external relationships, acting as a reliable point of contact while understanding client objectives and priorities.
- Listen for potential growth opportunities within client interactions, sharing insights with senior team members and Business Development as appropriate.
- Attend internal and external calls as part of a team or independently – ensuring all actions are reported and recorded correctly.
- Assist in maintaining relationships with clients to ensure clear communication both verbally and written.
- Contribute to teams across MLP using a collaborative approach, whilst supporting colleagues and aligning work to client and delivery objectives – to help build internal relationships.
- Process, Quality & Efficiency Improvement
- Support continuous improvement of internal and client delivery processes to enhance efficiency, consistency, and campaign effectiveness.
- Assist in maintaining quality standards across workflows and client-facing outputs, ensuring accuracy and professionalism.
- Identify and elevate potential risks or delivery issues promptly to protect timelines and performance outcomes.
- Maintain clear and organised documentation across MLP systems and client processes for transparency and ease of handover.
- Follow established processes, best practices, governance, and compliance procedures to ensure smooth operations and adherence to company standards.
- Proactively identify areas of improvement to create efficiencies, e. g., for clients and internal MLP teams.
- Collaborate closely with cross-functional teams to support coordinated delivery and ensure deadlines are met.
- Required Skills
- Strong organisational and administrative skills.
- Attention to detail with the ability to maintain accuracy across multiple campaigns.
- Excellent communication skills for both internal and client-facing interactions.
- Ability to work collaboratively in cross-functional teams.
- Proactive approach to identifying issues and suggesting improvements.
- Ability to prioritise tasks and manage time effectively in a fast-paced environment.
- Ability to manage up the line to ensure tasks are completed / progressed in a timely manner.
- Required Skills
- Familiarity with campaign management.
- Experience in client delivery, delivery support, or operational support roles.
- Knowledge of data reporting, MI analysis, and performance optimisation.
- Process, quality and efficiency improvement experience.
- Basic understanding of campaign technical infrastructure, including campaign tracking and compliance requirements.
The Marketing Lounge Partnership – The Cow Shed, Walnut Tree Farm, Lower Stretton, Cheshire WA4 4PG
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Client Services Executive employer: Marketing Lounge Partnership
At The Marketing Lounge Partnership, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located in the picturesque Cheshire countryside, we offer our Client Services Executive not only competitive benefits but also ample opportunities for professional growth and development. Our commitment to operational excellence and client satisfaction ensures that every team member plays a vital role in delivering high-quality outcomes, making this a truly rewarding place to advance your career.
Contact Details:
Marketing Lounge Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marketing Lounge Partnership. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marketing Lounge Partnership before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marketing Lounge Partnership:Your cover letter is your chance to shine! Tell us why you want to work at Marketing Lounge Partnership specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marketing Lounge Partnership!
How to prepare for a job interview at Marketing Lounge Partnership
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
