Social Insights Manager

Where: London & Surrounding Areas (Hybrid - one day in the office a week)

Type: Full time salaried role

Join Us at The Social Element!

Founded 24 years ago’ we’re a leading global full-service social media agency on a mission to protect and grow brands socially. In today’s cluttered world, communities are seeking authentic brand relationships, which is why we have devised our Brand Currency Methodology to enable brands to grow their earned media presence, whilst tracking the investment back to their brand growth and value. Now, we’re on the lookout for a Social Insights Manager to join our award-winning Intelligence Team.

The Opportunity

We are looking for a social intelligence expert to join our award-winning Intelligence Team. As a team we’re here to create industry-first work and we’re looking for someone with that same hunger and excitement to do things a bit differently.

This role will be a key part of our team, working on a selection of global and national brands. You will be known for great storytelling and insight generation. You will have fantastic communication and time management skills, and be able to work confidently within an agency structure in order to bring the best work to your clients.

• Your clients: You will manage the reporting programmes of clients, being responsible for their strategic monthly and quarterly reporting. You’ll act as a trusted partner to these clients, knowing their business objectives and reporting against these .

• Projects & Innovation: Confident in working across a variety of insights project types, from standard social listening projects through to trends and audience work streams.

• Proactive client development: Support the Client Services Team in identifying opportunities for upselling

• Culture & Tech savvy: Understand what’s happening in the zeitgeist (whether you get your news from TikTok or the web). While also staying up to date with platform and social listening vendor changes

What You’ll Do

• Deliver insights projects end-to-end from research design, analysis and visualisation to delivery.

• Deliver your projects on time and to a high standard, working in collaboration with more senior members of the team.

• Contribute to proposals and scopes in collaboration with the head of insights and client services teams.

• Develop your skills as a researcher, learning new techniques and technologies. To include survey data, web analytics and desk research.

• Contribute to a culture of learning and development within the team.

• Build relationships with key stakeholders both within and outside of the Insights Team.

• Work with the Head of Insights to promote the team, internally and externally, contributing to and leading on PR activity.

Skills + Traits

• Strong technical experience in social listening tools such as Talkwalker, Hootsuite or Sprinklr. Experience with Global Web Index or similar is a bonus.

• Fantastic attention to detail, organisational and time management skills.

• Honed storytelling skills and comfortable in presenting your work

• A curious, proactive approach with a can-do attitude

• A team oriented professional, with the ability to work independently and self-motivated

• Competent in using Microsoft/Google Suite, with a focus on PowerPoint and excel.

Experience

• Proven experience working in a social insights role

• We don’t mind where you come from. Your experience could be from brand-side, agency or publisher; working in PR, creative, social or elsewhere.

• Experience working for multi-market clients

• Bonus: Experience of working on automotive, financial services, retail or travel

Benefits

Please note these benefits are for UK based employees only

Remote/Flexible working (occasional travel)

33 days of holiday (including the bank holidays)

Birthday off

Annual Occasion Day off for an important event (eg moving house, getting married)

1 Volunteer day off

Flexible Fridays (Working half day)

3 Well Being Days

Eye care: Contributions towards eye tests and glasses

Enhanced sick pay: 4 weeks full pay, 4 weeks half pay

Enhanced family friendly policies

Employee Assistance Programme and wellbeing support

Access to our discounts website

The Hiring Process

Culture + Connect Interview with one of the Talent Team

Skills + Experience Interview with members of the Social Intelligence Team

Assignment Phase

Final Interview with members of the Social Intelligence Team + wider team members

Our Diversity, Equality & Inclusion Commitment

We welcome applications from diverse and under-represented groups regardless of their background.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you!

We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.

We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.