Account Director in London

THIS IS A HYBRID ROLE WORKING FROM EITHER OUR LONDON OFFICE OR MARLOW OFFICE

ABOUT US

Marketbridge is the Go-to-Market® growth firm. Part strategic consultancy, part top-ranked agency, Marketbridge helps marketing and sales leaders align and win in complex markets globally – with no signal loss from GTM strategy through in-market execution. With a team of 400 professionals across global locations including Boston, Washington, UK, and Canada, Marketbridge partners with over 150 clients worldwide, including Amazon Web Services, AMD, HPE, EY and Dell.

ROLE OVERVIEW

An Account Director leads and develops client relationships, client strategy and team members to ensure quality output, efficiency and profitability. They are an experienced people manager with a relentless desire for developing a high-performing team who deliver excellence on brief, on budget and on time. They have excellent communication skills and forensic attention to detail.

KEY RESPONSIBILITIES

• Client Services and advisory

• Build strong, trusted relationships across all client levels, inspiring them through strategic and creative thinking
• Drive long-term client planning and growth in partnership with the Client Director and wider management team, including the development and activation of account plans
• Identify opportunities for expansion and growth, and assemble the right agency members to address those opportunities
• Develop and maintain a deep knowledge of client markets, industries and competitors and operationalise that knowledge across all aspects of your work – internal and external briefings and presentations, briefs and growth engagements
• Maintain a deep understanding of the Marketbridge solutions and services and be able to clearly articulate the value and relevance to our clients
• Lead the strategic development of accounts and challenge creative solutions from pitch through delivery and impact
• Ensure best practice standards are consistently followed across all client work
• Identify market developments and industry trends to create opportunities for clients and the agency
• Review all work before client presentation to ensure it is on brief strategically and creatively and meets our exceptionally high standards
• Proactively participate in strategic planning and commercial performance reviews
• Maintain and develop extensive knowledge of marketing channels, trends, technologies and tools

• Manage their team to ensure the highest levels of client experience are delivered, considering relationships, capabilities, skills, and team composition
• Develop and proactively manage personal development plans for direct team members, and oversee those managed by your direct team members
• Ensure the team is enabled and supported to reach its potential through active learning about the Marketbridge offer, marketing trends, client industries and competitors
• Embrace and deploy a coaching style to support the Client Director in the creation of a high-performing team

• Be responsible for the financial performance of your accounts, leading forecasting, budget management, fee negotiation and invoicing processes
• Proactively manage the expectations of the Client Director to ensure they are informed about the financial performance and opportunities

ESSENTIAL SKILLS AND ATTRIBUTES

• Extensive B2B marketing agency experience
• Experience of team management and ability to inspire and mentor
• Strong organisational and multitasking skills
• Ability to work independently using own initiative
• Exceptional attention to detail and accuracy
• Able to prioritise conflicting responsibilities and manage workloads for self and others
• Curious, strategic thinker with ability to communicate strategic recommendations succinctly
• Strong creative judgment and ability to pool resources effectively
• Strong negotiation skills and ability to maintain margin through effective forecasting
• Calm under pressure in fast‑paced environments
• Excellent verbal, written and presentation skills
• Ability to influence, motivate and enthuse others
• Strong problem‑solving skills and ability to adapt quickly to change
• Able to build strong partnerships with clients and internal teams

IDEAL CHARACTERISTICS

• Experience working within a fully integrated B2B marketing agency
• Experience planning and selling Pan‑European marketing communication strategies
• Experience managing a team
• Highly experienced at presenting ideas
• Experience working with technology clients

OUR CULTURE & OUR CORE VALUES

Marketbridge supports Fortune 50 companies and global brands in redefining how they go to market. How we work together matters just as much as the work itself. Our values shape how we operate day to day.

• Be Kind means treating teammates with respect and showing up for one another.
• Be Open reflects how we collaborate, share perspectives, and give clear, honest feedback.
• Be Real speaks to a culture of authenticity, where people can speak up and be themselves.
• Be Brave pushes us to challenge assumptions, think critically, and pursue ideas that lead to real results.

You’ll join a collaborative team focused on solving real problems for complex clients. From day one, you’ll gain hands-on experience, work closely with supportive leaders, and continue developing through meaningful client work and ongoing learning. We value accountability, curiosity, and ownership, and we trust people to take initiative and follow through. Here, you’ll do meaningful work, alongside smart people, with room to grow as the business grows.

Note: This position requires candidates to be eligible to work in the UK without visa sponsorship. Marketbridge is an Equal Opportunity Employer. We aim to offer competitive and fair compensation based on experience, location, and market benchmarks. The salary range for this role is £51,000-£60,000.