Team Lead, Client Onboarding, EMEA

About Us MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead.

The Role Join a high-impact team at MarketAxess as we continue to expand our global footprint. Client Onboarding sits at the heart of our growth – protecting the firm through stringent AML controls while shaping a standout first experience for new clients. As Team Lead, you’ll guide the day-to-day execution of our onboarding procedures, ensuring accuracy, compliance, and exceptional client service. You’ll work hands-on across AML reviews, remediation efforts, and issue resolution, all while helping strengthen our control framework in a rapidly evolving regulatory environment.

If you thrive in a fast-paced, agile setting and can balance precision with smart prioritisation, this role offers the opportunity to make a visible impact from day one.

How You’ll Help Take Us There

• Active team leadership and participation in the AML/KYC onboarding process across all MarketAxess business lines and product types.
• Drive the ongoing evolution and enhancement of the Onboarding process/function, including the implementation and integration of new technology solutions, in partnership with key internal stakeholders.
• Identifying and investigating potential ‘red flags’ in the onboarding process and escalating to management and/or Compliance where applicable.
• Producing, maintaining and distributing management information internally.
• Identify opportunities for increased efficiency across the client lifecycle and collaborate with impacted teams to execute required changes.
• Making updates to procedural documentation and internal user guides to maintain accuracy and ensure consistency of application.
• Prioritise, review and elevate outstanding issues/control weaknesses and log them accordingly in a timely manner.
• Develop strong relationships with a variety of internal teams and key stakeholders, including Client Services, Sales Teams, Compliance and Business Management.
• Actively participate in RCSA reviews for the Controls/Onboarding team, ensuring adjustments in risk ratings and controls are captured and raised appropriately.

What We’re Looking For

• 4+ years' experience within an onboarding function in Financial Services including execution of AML/KYC control processes.
• Knowledge of the UK and/or EU regulatory landscape and standards applied locally and globally with regard to AML/KYC and MiFID II – additional qualifications (e.g. CAMS) an advantage.
• Experience of leadership through project work or ownership of group tasks, including influencing key stakeholders to achieve positive results.
• Experience of developing meaningful MIS/KPI’s to illustrate key risks and the health of the business/function.
• Track record of introducing new ideas, executing on those ideas, and helping to drive change through increased use of technology and automation.
• Self-starter and tenacious.
• Excellent communication skills with the ability to articulate messages concisely to management and clients.
• Excellent analytical skills and critical thinking abilities, proven ability to prioritise projects, innovative thinking, and a client-focused approach.
• Strong eye for detail and an ability to remain calm under pressure.
• Excellent interpersonal skills, with the ability to influence internal stakeholders at different levels of seniority.
• English a prerequisite with additional foreign languages an advantage.

What You Can Expect From Us

• Central Location: based at our city offices near St Paul's.
• Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines.
• Paid Time Off: 25 days annual leave entitlement plus 2 charity days.
• Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service.
• Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a “Share Incentive” plan.
• Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences.

Collaboration and innovation are integral to our success – it’s how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees in Operations work in the office 3 or more days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.