About Us
MarketAxess is on a journey to digitally transform one of the world's largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one's ever done this before.
But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we're going. How we get there is up to us. Join us and help Take Us There. The RoleThis role is to ensure the reliability, scalability, and performance of our production systems. You will focus on implementing engineering principles to automate operations, enhance system reliability and monitoring, reduce repetitive manual effort, and improve the overall client and user experience.
As a Production Support Engineer, this person will be responsible for designing and maintaining monitoring and infrastructure, tools, automation, and other technology. By leveraging expertise in automation, incident management, and performance optimization, the successful candidate will contribute to building robust and resilient systems that support business goals.
The ideal candidate will have a strong understanding of electronic trading systems as well as experience building monitoring solutions to increase the reliability and performance of production electronic trading systems. How You'll Help Take Us ThereProduction Process Optimization: Develop, implement, and continuously improve production processes to enhance efficiency, reduce costs, and ensure product quality. Build and enhance monitoring systems to provide visibility into the system health and uptime.
Provide technical expertise and support to production teams, troubleshooting issues and implementing solutions to minimize downtime and improve operational reliability.
Continuous Improvement: Drive continuous improvement initiatives across the production engineering and support functions. Stay abreast of industry trends and advancements and apply relevant innovations to enhance operational performance. Communicate technical plans, progress, and issues to stakeholders, including technical and non-technical audiences.
Present technical designs, project plans, and status updates to various stakeholders, including senior management.
Identify areas for process improvement and implement changes to increase efficiency, productivity, and quality.
Develop and maintain technical documentation, including architecture diagrams, design documents, and technical guides.
Ensure compliance with industry regulations, company policies, and technical standards. Involvement in production support responsibilities will also include: Provide cover to the Live and Test trading systems, ensuring smooth running of trading system servers and servicesForm part of the global support roster to assist in our follow the sun model.
Participate in weekend support rostersProvide technical support to the external Dealer and Client users of the MarketAxess GUI application and other MA productsProvide 2nd line support services for client services and account management teamsSupport external users of the API interfacesMonitoring system servers and ensuring appropriate monitoring is in placeRaise and track issues through the use of the Jira ticketing mechanism.
What We're Looking For4+ years of experience in production engineering, production support, or a related field.3+ years' experience in building and customizing ITRS Geneos monitoring systems. Experience with Grafana also preferred.
Proficiency with Jira and Salesforce Service CloudProven experience in implementing engineering projects, with the ability to coordinate cross-functional teams and deliver results.
Ability to leverage GenAI tools (e.g., GitHub Copilot or equivalent) to accelerate production support and improve code quality.
Applying AI-driven practices such as prompt engineering and AI-assisted code reviews to boost productivity and reduce delivery time while mitigating risks.
Strong analytical and problem-solving skills. Strong interpersonal and communication skills. Experience with high-speed, high-volume transactional trading systemsStrong Python, Linux/Bash, SQL, and XML skillsExperience using FIX Protocol What You Can Expect from Us Central Location: based at our city offices near St Paul's. Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines Paid Time Off: 25 days annual leave entitlement plus 2 charity daysReward for your service: We offer a two-week bonus holiday after completing each 5 years of service Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a "Share Incentive" planTuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences Collaboration and innovation are integral to our success – it's how we got to where we are and how we'll maintain and grow our competitive advantage.
We believe this best happens in an office environment. Employees in Technology work in the office 3 or more days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.
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Senior Production Support Engineer in London employer: MarketAxess
MarketAxess is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in the heart of London. With competitive benefits including free meals, generous paid time off, and extensive professional development opportunities, employees are empowered to grow their careers while contributing to the digital transformation of financial markets. The company's commitment to operational excellence and employee well-being makes it a rewarding place to work for those seeking meaningful employment in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Production Support Engineer in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like MarketAxess. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from MarketAxess.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like MarketAxess. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in MarketAxess and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show MarketAxess how you can be a team player!
How to prepare for a job interview at MarketAxess
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with MarketAxess.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with MarketAxess's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
