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- Tasks: Lead a team to provide top-notch client support and operational excellence in trading.
- Company: Join MarketAxess, a leader in transforming financial markets through innovative technology.
- Benefits: Enjoy free meals, 25 days off, and comprehensive health benefits including private medical cover.
- Why this job: Be part of a dynamic team driving change in the finance industry with a focus on client satisfaction.
- Qualifications: 4+ years in financial services with strong client management and analytical skills required.
- Other info: Work in a vibrant office near St Paul's, fostering collaboration and innovation.
The predicted salary is between 43200 - 72000 ÂŁ per year.
MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace.
The Team Lead, EMEA Customer Operations will support the Client & Account Services Manager, EMEA & APAC in the delivery of a central first-line Client Service and Operational Support to our EMEA clients. As Team Lead, this individual will act in a senior capacity to ensure participants, trading operations, technical onboarding and MiFID II requirements are met. Additionally, the Lead will focus on trading system functionalities, global trading protocols, client satisfaction, client account services, automation and individual and team development.
How You’ll Help Take Us There
- Perform general day-to-day support (1st Line) of EMEA trading venues
- Participant system functionality support: Trade support related issues – Booking, Price Calculations, STP and FIX related queries
- Additional user setups & permission changes for previously on boarded participants
- Platform Post-Trade queries e.g., PII – in line with MiFID II, Allocations and Fund accounts
- Support production inquiries/test trades
- New platform release and sanity checks
- Act as oversight for EMEA Client Due Diligence workflow
- Work with key stakeholders across the business to ensure CDD policy is adhered to
- Monitor and report against relevant KPIs
- Ensure that tooling (Loopio) is maintained, and documents remain current
- Work with the Client & Account Services Manager, EMEA & APAC to undertake analysis and strategic planning to ensure the team is sufficiently trained in all areas and able to perform their daily tasks efficiently and with low error rate
- Oversee the end-to-end Dealer/Client onboarding configuration process efficiently
- Act as an escalation point, resolving client issues efficiently while maintaining strong relationships with internal/external stakeholders
- Working closely with revenue generating teams, Relationship Management / Sales, understanding SRM client’s requirements and demands
- Working closely with other Operational teams, escalating appropriately whilst ensuring client is managed effectively throughout
- Ensure effective procedures and help guides are in place for the necessary departmental processes
- Continually work toward a greater level of automation within Customer Operations; ensure initiatives are raised using the correct process and logged accordingly
- Undertake individual projects and represent Customer Operations in respect to client-facing impacts
- Collaborate with senior management, sharing insights, client feedback, and recommendations for service improvements
What We’re Looking For
- 4+ years’ experience within a financial services firm, with client facing and management exposure
- Knowledge of MarketAxess, e-trading platforms and the fixed income trade life cycle preferred
- Comprehensive understanding of the regulatory landscape, with specific experience within MiFID II
- Proficient excel skills, with exposure to Macro/VBA
- Excellent communication skills with the ability to articulate concisely to Senior Management, and client base
- Excellent interpersonal skills, with the ability to influence internal and external stakeholders at all levels of seniority
- Excellent analytical skills and critical thinking abilities, proven ability to prioritise projects, innovative thinking, and a client-focused approach
- Must be proficient in Excel, and PowerPoint
- Ability to work both independently and as a team member
- Self-starter and tenacious; ability to motivate others
- Adequate management of priorities in multi-task environment
- English as a requisite, other languages advantageous
What You Can Expect from Us
- Central Location: based at our city offices near St Paul's.
- Free Food: We provide lunch each day of the week when the employee attends the office via our vendor Feedr as well as breakfast cereals, office snacks and drinks from our free vending machines
- Paid Time Off: 25 days annual leave entitlement plus 2 charity days
- Reward for your service: We offer a two-week bonus holiday after completing each 5 years of service
- Core benefits: Besides competitive standard benefits package we offer private medical (PMI) for family, Cash Plan, health screenings, dental cover, 6X life assurance, critical illness cover, income protection, pension, car leasing (Tusker electronic cars), reimbursement for wellness stipend, interest free season ticket loan and a “Share Incentive” plan
- Tuition Assistance and Professional Training: Benefit from on-demand learning, boot camps, and opportunities to attend conferences
Collaboration and innovation are integral to our success – it’s how we got to where we are and how we’ll maintain and grow our competitive advantage. We believe this best happens in an office environment. Employees work in the office 4 days a week. This approach still allows for flexibility depending on the business function you work within but also helps us maintain a collaborative office environment long-term.
Team Lead, EMEA Customer Operations employer: MarketAxess Holdings Inc.
Contact Detail:
MarketAxess Holdings Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Lead, EMEA Customer Operations
✨Tip Number 1
Familiarise yourself with MarketAxess and its e-trading platforms. Understanding their specific functionalities and how they operate within the fixed income trade life cycle will give you a significant edge during interviews.
✨Tip Number 2
Brush up on your knowledge of MiFID II regulations, as this role requires a comprehensive understanding of the regulatory landscape. Being able to discuss how these regulations impact client operations will demonstrate your expertise.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've previously prioritised projects or improved processes in a client-facing role. This will highlight your critical thinking abilities and client-focused approach.
✨Tip Number 4
Network with current or former employees of MarketAxess to gain insights into the company culture and expectations for the Team Lead role. This can provide you with valuable information that can be used to tailor your discussions during the interview process.
We think you need these skills to ace Team Lead, EMEA Customer Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services, particularly any client-facing roles. Emphasise your knowledge of e-trading platforms and the fixed income trade life cycle, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for MarketAxess and its mission to transform trading. Discuss how your background aligns with the responsibilities of the Team Lead position, particularly your experience with MiFID II and client management.
Showcase Your Skills: Highlight your proficiency in Excel and PowerPoint, as well as your analytical skills. Provide specific examples of how you've used these skills in previous roles to improve processes or client satisfaction.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with client onboarding and managing stakeholder relationships. Be ready to discuss specific challenges you've faced and how you overcame them.
How to prepare for a job interview at MarketAxess Holdings Inc.
✨Understand the Company and Its Mission
Before your interview, make sure you thoroughly research MarketAxess and its mission to transform financial markets. Understand their platform, the importance of electronic trading, and how it impacts client operations. This knowledge will help you articulate how your skills align with their goals.
✨Showcase Your Client Management Skills
As a Team Lead in Customer Operations, you'll need to demonstrate strong client management abilities. Prepare examples from your past experiences where you've successfully resolved client issues or improved client satisfaction. Highlight your interpersonal skills and ability to influence stakeholders.
✨Familiarise Yourself with Regulatory Requirements
Given the emphasis on MiFID II in the job description, ensure you have a solid understanding of this regulation and its implications for trading operations. Be ready to discuss how you can ensure compliance and support clients in navigating these requirements.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think about potential challenges you might face in the role, such as managing multiple priorities or handling escalated client issues, and prepare structured responses that showcase your critical thinking and innovative approach.
