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For Companies At a Glance
- Tasks: Manage customer accounts and ensure top-notch service while supporting warehouse operations.
- Company: Join a dynamic team at a growing company in Earls Colne, known for its collaborative culture.
- Benefits: Enjoy a full-time role with potential for growth and hands-on experience in a busy environment.
- Why this job: This role offers a chance to develop skills, engage with clients, and make a real impact.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Flexibility to work at two sites is essential, especially during peak times.
The predicted salary is between 30000 - 42000 £ per year.
Market 36 Recruitment are recruiting on behalf of one of our clients based in Earls Colne, with occasional work at their Halstead site. We are seeking a Customer Account Administrator, with the potential for a Manager level role for the right candidate. This is a full-time, office-based position in a busy and collaborative environment. The successful applicant must be flexible to work at both sites when required, especially to support during periods of annual leave or peak operational demands.
About the Role: The Customer Account Administrator will act as the key point of contact for all client communication and be responsible for ensuring exceptional levels of customer service. This role is not limited to office duties— a hands-on approach is essential. You’ll gain a strong understanding of the warehouse operations and may occasionally assist with order picking/packing during busy periods. This insight is vital to providing comprehensive support to clients.
Key Responsibilities:
- Customer Account Management
- Support the onboarding of new clients
- Assist with monitoring account health via the Warehouse Management System (WMS)
- Help resolve customer service issues in collaboration with other departments
- Support delivery of new client campaigns and procedures
- Maintain accurate client and order data in WMS
- Upload stock/order spreadsheets and provide relevant software support
Customer Account Manager employer: Market36 Recruitment Ltd
Contact Detail:
Market36 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the Warehouse Management System (WMS) as it's crucial for the role. Understanding how to navigate and utilise this system will not only help you in the application process but also demonstrate your proactive approach to potential employers.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss specific situations where you resolved issues or improved customer satisfaction during interviews.
✨Tip Number 3
Research the company and its operations thoroughly. Understanding their business model and how they manage customer accounts will allow you to tailor your conversations and show genuine interest during the interview process.
✨Tip Number 4
Be prepared to demonstrate your flexibility and hands-on approach. Since the role involves working at different sites and assisting with warehouse operations, sharing experiences that highlight your adaptability will make you a more attractive candidate.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and skills required for the Customer Account Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer account management, communication skills, and any hands-on roles you've held. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide exceptional customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer accounts or resolved issues in previous positions. This is your chance to showcase your personality and fit for the collaborative environment.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Look for any spelling or grammatical errors, and ensure that all information is accurate. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Market36 Recruitment Ltd
✨Understand the Role
Make sure you have a clear understanding of the Customer Account Manager role. Familiarise yourself with the key responsibilities, such as client communication and warehouse operations. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've resolved issues or improved client satisfaction, as this is crucial for the role.
✨Demonstrate Flexibility
Since the role requires flexibility in working at different sites, be prepared to discuss your adaptability. Share instances where you've successfully managed changing priorities or worked in various environments.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
