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- Tasks: Collect redundant IT equipment from various customer sites and ensure safe transportation.
- Company: Join Market 36 Recruitment, a dynamic agency connecting talent with local employers.
- Benefits: Enjoy flexible working hours and the chance to travel while gaining valuable experience.
- Why this job: Be part of a supportive team, enhance your customer service skills, and make a real impact.
- Qualifications: Must have a valid driver's license, strong communication skills, and a keen eye for detail.
- Other info: Willingness to work away from home occasionally is a plus!
The predicted salary is between 24000 - 36000 £ per year.
Market 36 Recruitment are currently recruiting for a Collections Agent on behalf of our client based in Braintree, on a temporary to permanent basis. The successful candidate will be responsible for travelling to a variety of customer sites within your region to collect a wide range of redundant IT equipment including Notebooks, Systems, Printers, TFTs, Servers, Networking, Mobile devices and more. Capture device serial number and customers asset number to facilitate traceability of the device through our process. Ensure the safe and secure transportation of assets to our processing facility. Ensure correct processes are followed to maintain integrity and security of work carried out.
Roles and Responsibilities:
- In some instances out of hours or long distance collections will be required, these may necessitate late or early starts or nights away to complete.
- Visits customer premises to collect redundant IT equipment.
- Works with other members of the team to ensure depot targets are achieved.
- Provide excellent customer service during collection visits.
- Address customer inquiries and concerns professionally.
- Complete collection documentation.
- Ensures all asset and serial data is captured on site to enable accurate traceability of items.
- Communicates with Scheduling team to escalate issues or variations occurring on site.
- Safely load and secure IT equipment in the collection van to prevent damage during transportation.
- Is flexible in approach to scheduled routes, core working hours and willing to adopt last minute change.
- Is willing to work away from home on occasion.
- Conduct routine inspections of the collection van and report any maintenance needs.
- Ensure the cleanliness and organization of the collection vehicle.
- Complies and adheres to Company Policies & Procedures (HR, Health & Safety, ISO Certifications, Other Industry Accreditations).
- Maintain site security and adhere to security policy & procedure.
- Maintains good housekeeping practices.
- Achieves individual targets as set by line manager.
- Keep work vehicle clean and tidy while contributing to cleanliness and organisation of the department.
- Complete any other reasonable instruction from management.
Experience, Education & Qualifications:
- Valid driver's license with a clean driving record.
- Previous experience in a similar driving or logistics role preferred.
- Familiarity with handling and transporting IT equipment is advantageous.
- Ability to lift and carry heavy equipment.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in documentation.
- Excellent customer service skills.
- Ability to work using own initiative and as part of a team.
- Can work under pressure.
Working hours are Monday - Friday 7am-3pm.
Collections Agent employer: Market36 Recruitment Ltd
Contact Detail:
Market36 Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with the types of IT equipment you'll be collecting. Knowing the specifics about Notebooks, Servers, and other devices will help you communicate effectively with customers and demonstrate your expertise during interviews.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Collections Agent, you'll need to address customer inquiries professionally, so practice how you can showcase your ability to handle various customer interactions smoothly.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours and travel. Since the role may require early starts or overnight stays, showing that you're adaptable and willing to go the extra mile can set you apart from other candidates.
✨Tip Number 4
Demonstrate your attention to detail by discussing any previous experience where accuracy was crucial. This could include handling documentation or ensuring the safe transportation of items, which is vital for this role.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics or driving roles. Emphasise any previous work with IT equipment and showcase your customer service skills, as these are crucial for the Collections Agent position.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your ability to handle heavy equipment, your attention to detail, and your flexibility regarding working hours and locations.
Highlight Relevant Skills: In your application, clearly outline your strong communication and interpersonal skills. Provide examples of how you've successfully addressed customer inquiries or concerns in past roles, as this will demonstrate your suitability for the position.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is essential for maintaining accurate documentation in this role.
How to prepare for a job interview at Market36 Recruitment Ltd
✨Know Your Equipment
Familiarise yourself with the types of IT equipment you'll be collecting. Understanding the basics of devices like servers, printers, and mobile devices will help you answer technical questions confidently and demonstrate your knowledge during the interview.
✨Highlight Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss your previous experiences in providing excellent customer service. Share specific examples where you addressed customer inquiries or resolved issues effectively.
✨Demonstrate Flexibility
The job requires flexibility in working hours and routes. Be ready to discuss your willingness to adapt to changing schedules or travel requirements. Mention any past experiences where you successfully managed unexpected changes.
✨Emphasise Attention to Detail
This role involves capturing serial numbers and asset data accurately. Prepare to explain how you ensure accuracy in your work, perhaps by sharing methods you use to double-check documentation or maintain organisation in your tasks.
