At a Glance
- Tasks: Support Business Relationship Managers and deliver top-notch customer service in a banking environment.
- Company: Prestigious banking brand with nearly 50 years of experience in the UK.
- Benefits: Generous salary, yearly bonuses, and banking perks with regular salary reviews.
- Other info: Onsite role in Tooting, 9am - 5pm hours, with great career growth potential.
- Why this job: Join a dynamic team and make a real difference in client relationships and banking operations.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 42000 - 45000 £ per year.
Our client, a prestigious banking brand who has been situated in the UK for nearly 50 years, is seeking a new Relationship Support individual. This excellent commercial banking brand has strong business lines into residential mortgages, BTL and commercial real estate lending. The role will see you in a front line role supporting Business Relationship Managers and support them in effective client portfolio management.
The Relationship Support Officer (RSO) is responsible for supporting the Relationship & Branch Manager in delivering a high standard of customer service, client onboarding, AML/KYC compliance, branch operations and administrative support activities. The role acts as a key point of contact for customers and assists with account opening, customer due diligence, ongoing KYC reviews, locker operations, cash handling activities, account maintenance and various operational processes. The RSO will liaise with internal departments to ensure customer requests are processed efficiently and in accordance with regulatory and Bank requirements. The role also provides administrative support to the Relationship & Branch Manager in relation to credit processing activities, including documentation gathering, system uploads, tracking approvals and maintaining records.
The bank is located in Tooting and would require you onsite 5 days per week. The role is a strict 9am - 5pm (so no long hours required).
- Relationship & Customer Support
- Act as a first point of contact for customer enquiries through telephone, email and face-to-face interactions.
- Deliver excellent customer service and ensure timely resolution of client requests.
- Support the Relationship & Branch Manager with customer meetings, follow-up actions and correspondence.
- Branch Operations & KYC / AML Processing
- Process cash deposits and withdrawals in accordance with Bank procedures.
- Assist with operational controls to ensure compliance with internal policies and procedures.
- Process new onboarding request and perform AML & KYC requirements for new as well as existing clients.
- Locker Operations
- Administer locker opening, renewals, closures and customer access procedures.
- Ensure locker operations are conducted in accordance with Bank policies and procedures.
- Credit Administration Support
- Assist the Relationship & Branch Manager with credit administration activities.
- Upload customer and facility information onto the Bank's systems.
- Coordinate with Credit Administration, Operations and other internal teams regarding documentation requirements.
- Management Information & Reporting
- Assist in preparing various branch MIS reports and management information submissions.
- Produce periodic reports as required by management.
The role offers a generous starting base of £35,000 plus banking benefits and a yearly bonus with yearly salary reviews. Your first year you should earn approx £42,000 - £45,000 total compensation.
Relationship Officer - Banking (Tooting) in London employer: Market Talent Ltd
Join a dynamic finance team in the heart of Birmingham, where your contributions will be valued and rewarded. With a competitive salary starting at £27k, a generous bonus potential, and over 30 days of holiday, this role offers not just a job but a pathway to professional growth in a supportive environment. Enjoy the benefits of working onsite with a close-knit team, all while being conveniently located just minutes from Birmingham New Street station.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Officer - Banking (Tooting) in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Market Talent Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Relationship Officer - Banking (Tooting) in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Market Talent Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Market Talent Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Market Talent Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Market Talent Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Market Talent Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Market Talent Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
