Market Talent Ltd is seeking a Product & Customer Experience professional to analyse datasets, customer feedback, and journey metrics. You will translate insights into actionable improvements, supporting product strategy, marketing initiatives, and governance to enhance customer satisfaction and engagement.
The role requires strong data interpretation skills, experience with customer surveys (NPS/CSAT/CES), and collaboration across Finance, Compliance, Operations, and Risk to align objectives
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CX & Product Analytics Lead - Banking employer: Market Talent Ltd
As a Product & CX Officer in our dynamic banking environment, you will thrive in a culture that prioritises innovation and customer-centricity. We offer robust professional development opportunities, a collaborative work atmosphere, and the chance to make a tangible impact on customer experiences. Join us in a location that fosters growth and embraces digital transformation, ensuring your contributions lead to meaningful improvements in our services and customer satisfaction.
