City banking brand is seeking a Compliance Officer (Monitoring & Advisory), to support the Head of Compliance in maintaining an effective compliance framework, providing independent second line of defence (2LOD) oversight, monitoring and advice across the bank. The role covers compliance monitoring, consumer Duty, regulatory change, data protection and policy writing and enhancements.
Key Responsibilities
- Design and deliver the annual risk-based compliance monitoring plan, undertaking risk assessments and thematic reviews across business lines and branch operations.
- Produce clear monitoring reports, agree findings and corrective actions with stakeholders, and present material issues and recommendations to the Head of Compliance and Executive Committee.
- Track remediation actions through to completion, assessing whether corrective measures effectively address underlying risks and control weaknesses.
- Assist in independent 2LOD monitoring and assessment of Consumer Duty outcomes, producing management information dashboards and contributing to the annual Consumer Duty Board report.
- Monitor key risk indicators and customer complaint trends, undertaking root-cause analysis to identify emerging risks and improve customer outcomes.
- Assist in Senior Managers and Certification Regime (SM&CR) requirements, including fitness and propriety assessments and the accuracy of FCA Register information.
- Regulatory horizon scanning, assess relevant FCA and PRA developments, and coordinate the implementation of regulatory change through updated policies, procedures and operational controls.
- Review and maintain compliance policies and procedures, supporting internal audits and the preparation of compliance reporting.
- Provide compliance oversight of data protection, privacy and information security arrangements, including data retention practices, with reference to applicable GDPR requirements, ICO expectations and relevant standards.
- Support Sales and Legal teams in reviewing and negotiating customer privacy and information security clauses.
- Oversee the escalation and investigation of compliance, data protection and cyber security incidents, working with relevant teams to ensure timely resolution and remediation.
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Compliance Officer (Onsite) - City Bank employer: Market Talent Ltd
As a Product & CX Officer in our dynamic banking environment, you will thrive in a culture that prioritises innovation and customer-centricity. We offer robust professional development opportunities, a collaborative work atmosphere, and the chance to make a tangible impact on customer experiences. Join us in a location that fosters growth and embraces digital transformation, ensuring your contributions lead to meaningful improvements in our services and customer satisfaction.
