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- Tasks: Welcome guests, take orders, and serve food and drinks with flair.
- Company: Join the vibrant team at Nor' Loft, a rooftop Champagne lounge.
- Benefits: Enjoy competitive pay, tips, and complimentary meals during shifts.
- Why this job: Be part of an exciting hospitality experience in a stunning hotel setting.
- Qualifications: Passion for food and drink; previous experience is a plus but not essential.
- Other info: Flexible hours, great progression opportunities, and a supportive team environment.
We are currently looking for full time/part time waiting staff to join our team at Nor\’ Loft, the rooftop Champagne lounge located within the Market Street hotel.
A passion and knowledge about food, ingredients and drinks will be a required essential base. Passion for the hospitality industry is essential as you will need to learn the extensive champagne and spirits list and quickly familiarise yourself with our Bites & Nibbles menu which changes seasonally.
You should have personality in abundance to interact with our guests, good sales skills, the ability to multi-task and stay calm under pressure. Previous experience in the hospitality industry is highly recommended however if you have a passion for food & drink and enjoy interacting with customers then the rest can be taught.
Key Responsibilities:
- Welcoming and greeting our guests and showing them to their table
- Taking orders for food and drink, entering this onto the EPOS and communicating clearly and effectively with the kitchen team
- Serving food and drinks to customers in line with our designated procedures
- Always being passionate and knowledgeable about our the Nor\’ Loft & Market Street hotel
- Clearing, cleaning and tidying tables, resetting tables ready for service
- Communicating effectively with the whole team to ensure our high standards are met.
- Attend training and meetings as required
Hours of Work:
We have a 20 hours contract available. Working hours are varied and include breakfast, day and evening shifts for you to take advantage of to fit around any commitments; plus, huge opportunities for progression and to learn new skills.
Your rate of pay will vary dependant on your experience, starting from ÂŁ12.21 p/h, plus additional tips, up to ÂŁ4000 per annum (based on full time hours). We pay for every hour you work
Role Requirements:
- Experience working in a 4 or 5 star hotel environment is essential for this position
- Excellent verbal and written communication
- Must have a valid right to work in the United Kingdom
- Flexibility is a must as you will be required to cover shifts over the weekends
- Offer of employment is subject to satisfactory reference checks
We offer
We offer you the unique opportunity to be instrumental in the running of our beautiful hotel and make a big impact in our food and beverage operation.
Instant Benefits:
- Complimentary meal during your shift
- Friendly and supportive team environment
- Competitive salary with additional staff tips
Enhanced Benefits (Post-Probation):
- Complimentary overnight stay at Market Street Hotel for you and a guest
- 25% discount at all Glendola Leisure venues
- Friends & Family Discount available
- Special recognition and rewards whenever your name is mentioned positively in reviews
- Complimentary annual stay at any Carlton Hotel Collection property
- Preferential rates at participating Design Hotels
About Market Street hotel:
Market Street hotel features 98 urban boutique style rooms and suites, each is complete with thoughtful touches, designed to leave a lasting impression on today\’s intrepid traveller.
A medley of bold design and distinct comfort, each room exudes calm and tranquillity coupled with a vibrant atmosphere. Modern and experiential yet simultaneously homely, Market Street hotel offers a unique oasis away from the hustle and bustle of city life whilst keeping its finger on the pulse of Edinburgh\’s beating heart. The hotel is the first hotel in Scotland to be selected as a member of Design Hotels and is operated by the Carlton Hotel Collection.
Market Street hotel is owned and operated by Carlton Hotel Collection. A unique collection of hotels which provide luxury hotel accommodation as well as inspiring conference facilities throughout The Netherlands, The UK and Belgium. Each hotel has its own character and highly individual design. Rather than operating a \”chain\” of hotels, Carlton Hotel Collection clearly creates distinctive concepts, designed to be perfectly in sync with local markets and specific customs and requirements.
Job Types: Full-time, Part-time, Permanent
Pay: ÂŁ12.27 per hour
Expected hours: 20 – 40 per week
Work Location: In person
Floor Staff employer: Market Street Hotel
Contact Detail:
Market Street Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Staff
✨Tip Number 1
Get to know the venue! Before your interview, pop by Nor' Loft and soak up the atmosphere. Familiarise yourself with the menu and the vibe – it’ll show you’re genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your people skills! Since this role is all about interacting with guests, think of some fun ways to engage with customers. Maybe rehearse a few ice-breakers or questions to ask them about their drink preferences.
✨Tip Number 3
Show off your passion for food and drink! During your interview, share any experiences you have with different cuisines or drinks. If you’ve got a favourite champagne or cocktail, don’t be shy to mention it!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Floor Staff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for food and drink shine through! We want to see that you’re genuinely excited about joining the hospitality industry and learning about our extensive champagne and spirits list.
Be Personable: Don’t be shy! Use your application to showcase your personality. We’re looking for someone who can interact with guests effortlessly, so let us know how you connect with people in your previous roles or experiences.
Highlight Relevant Experience: If you’ve got experience in a 4 or 5-star hotel environment, make sure to mention it! But if you’re new to the scene, don’t worry—just focus on any customer service roles you’ve had and your willingness to learn.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Market Street Hotel
✨Know Your Menu Inside Out
Before the interview, take some time to familiarise yourself with Nor' Loft's Bites & Nibbles menu and the champagne and spirits list. Being able to discuss specific dishes or drinks will show your passion for food and drink, which is essential for this role.
✨Show Off Your Personality
This job is all about interacting with guests, so let your personality shine during the interview! Practice friendly and engaging conversation starters that you can use to connect with customers, demonstrating your ability to create a welcoming atmosphere.
✨Demonstrate Your Sales Skills
Think of examples from your past experiences where you successfully upsold or recommended items to customers. Be ready to share these stories in the interview to showcase your sales skills and how you can contribute to the team's success.
✨Stay Calm Under Pressure
Prepare for situational questions that assess how you handle stress and multitasking. You might be asked how you'd manage a busy shift or deal with a difficult customer, so have a few strategies in mind to demonstrate your ability to stay composed and effective in a fast-paced environment.