Senior Customer Enablement Manager - B2B Fintech

Location: London | Hybrid | 2 days in the office, 3 days at home

Why this role?

• Help build a brand-new customer enablement function within a fast-growing B2B SaaS company.
• Use AI and automation to transform how customers learn, adopt and succeed with enterprise software.
• Work alongside Product, Customer Success and Professional Services to shape how new platform capabilities are introduced to customers.
• Join a collaborative, high-growth environment where you\'ll help create new ways of working rather than inherit existing processes.

About the company

Our client is a rapidly growing B2B fintech that develops enterprise software used by leading organisations to streamline complex operational processes. As their platform continues to evolve, they\'re investing in customer enablement to ensure every new capability is successfully launched, adopted and embedded across their customer base.

The business encourages curiosity, innovation and continuous improvement, giving people the opportunity to shape how work gets done while embracing modern AI tools to improve both customer and internal experiences.

The opportunity

Our client is looking for a senior customer enablement manager to help customers confidently adopt and maximise the value of their software platform.

This is a highly collaborative role that sits between Product, Customer Success and Professional Services. You\'ll guide customers through onboarding and adoption while creating scalable learning experiences that combine live engagement with AI-assisted content, automation and self-service resources.

Rather than simply delivering training, you\'ll help define how customer enablement evolves as the business grows. You\'ll work closely with internal teams to stay ahead of product developments, ensuring both customers and colleagues have the knowledge and confidence to get the most from new platform capabilities.

If you enjoy helping people embrace new technology, solving problems creatively and using AI to improve the way knowledge is shared, you\'ll thrive in this role.

What you will be doing

• Deliver engaging onboarding sessions, workshops and product training for enterprise customers and internal teams.
• Guide customers through implementation and early adoption, helping them embed the platform into their day-to-day operations.
• Design and maintain scalable enablement content, including documentation, videos, webinars and self-service learning resources.
• Use AI tools and automation to improve how training content is created, maintained and delivered.
• Translate new product capabilities into practical guidance that is easy for customers to understand and apply.
• Partner closely with Product, Customer Success and Professional Services to ensure customers remain aligned with the latest platform developments.
• Gather customer feedback and adoption insights, helping influence future product improvements and enablement strategies.
• Continuously improve onboarding and adoption processes as the platform and customer base continue to grow.

What success looks like

After 6 to 12 months in the role:

• Customers confidently adopt new platform capabilities and achieve value quickly.
• Onboarding and enablement programmes become increasingly scalable through structured content and AI-assisted learning.
• Training materials remain current, engaging and easy to consume across multiple customer audiences.
• Internal teams stay ahead of product releases through consistent, high-quality enablement.
• Customer insight contributes directly to improvements in both the product and the overall customer experience.

What you will need to succeed

• Customer Enablement Background: You are a Technical Customer Success Manager, Implementation Consultant, or Product Trainer who excels at onboarding, training, and driving software adoption—crucially, you want to focus entirely on client success and no longer want to carry a sales or revenue target.
• Training or Product Marketing Experience: You have experience managing training programs, designing high-quality onboarding materials, and helping to orchestrate successful product launches.
• Finance Exposure: You have prior exposure to finance environments, allowing you to understand industry terminology, speak our clients\' language, and build immediate credibility.
• An "AI-Curious" Mindset: You actively use and experiment with AI tools to automate your own workflows and build training content, choosing smart automation over slow manual processes.
• Thrive in Fast-Paced Environments: You are highly adaptable and comfortable navigating ambiguity and rapid change, rather than requiring rigid, highly structured planning.