At a Glance
- Tasks: Lead the launch and adoption of innovative fintech products, shaping customer success strategies.
- Company: Fast-growing B2B fintech revolutionising operational workflows for enterprises.
- Benefits: Competitive salary, bonus, hybrid work model, and opportunities for team development.
- Other info: Join a collaborative team and make a lasting impact on product adoption.
- Why this job: Create impactful processes from scratch and drive customer success in a dynamic environment.
- Qualifications: Experience in product management, customer adoption, and cross-functional collaboration.
The predicted salary is between 100000 - 120000 £ per year.
Location
London (Hybrid - 2 days in the office, 3 days at home)
Salary
The opportunity
Our client is looking for a Head of Product Adoption to build a brand-new capability that sits at the heart of their next phase of growth.
Working across Product, Customer Success, Professional Services, Sales and Marketing, you'll define how new platform capabilities are launched, adopted and embedded by customers.
From shaping internal launch readiness to supporting early customer programmes, you'll ensure new products move smoothly from development into successful customer adoption.
This is a genuine opportunity to build something from the ground up.
There isn't a predefined playbook or established team waiting for you to manage.
Instead, you'll create the processes, frameworks and operating model that will scale as the business grows, while helping recruit and develop the team around you.
If you enjoy bringing structure to ambiguity, working across multiple disciplines and helping turn great products into successful customer outcomes, this is an opportunity to make a lasting impact.
About our client
Our client is a fast-growing B2B fintech developing software that helps enterprise organisations simplify complex operational workflows and improve business performance.
Their platform is trusted by leading organisations, and as they continue to expand their product offering, they're investing in the people and processes that ensure customers successfully adopt new capabilities.
Innovation moves quickly, which means customer enablement, internal readiness and cross-functional collaboration have become critical to the company's continued success.
- What you will be doing
- Own the launch readiness process for new platform capabilities, coordinating activity across Product, Sales, Marketing, Customer Success and Professional Services.
- Create the frameworks, governance and processes that ensure new functionality is successfully introduced to both customers and internal teams.
- Partner closely with Product during early customer programmes, helping shape solutions through practical customer feedback and operational insight.
- Support strategic customer implementations, providing guidance on complex adoption and change management initiatives.
- Build scalable enablement programmes that combine modern AI tools, automation and structured learning to improve customer adoption.
- Develop repeatable delivery standards that improve consistency across customer projects.
- Capture customer feedback and market insight, ensuring it informs future product development and launch planning.
- Build and develop a high-performing product adoption function as the business continues to grow.
- What success looks like
Within your first 6 to 12 months
- New platform launches are delivered smoothly with strong alignment across Product, Commercial and Customer teams.
- Customers adopt new capabilities quickly and confidently, achieving measurable value from the platform.
- AI-powered enablement becomes an integral part of how knowledge is created, maintained and delivered.
- Internal teams feel well prepared to support customers through new product launches.
- A scalable product adoption function is established with clear ownership, repeatable processes and strong cross-functional collaboration.
- What our client is looking for
Experience
Product-to-Consulting Pivot : An individual from a product background who has transitioned into a commercial consulting or pre-sales environment.
Services Leader with Product Depth : A highly capable consultant or services leader who has managed the launch of a new tool within a fast-paced startup or scaleup environment
- Experience leading customer adoption, implementation, consulting or professional services within a B2B Saa S environment.
- An understanding of how finance teams work would be a distinct advantage.
- A track record of managing complex cross-functional programmes involving product, customer success, sales and other business functions.
- Experience launching new products, services or customer programmes in a fast-paced software business.
- Previous leadership experience, including building teams, coaching colleagues or developing new capabilities.
Skills and mindset
- An excellent programme manager who naturally brings people together and keeps complex initiatives moving.
- Comfortable operating without a predefined playbook and excited by building new processes from scratch.
- Strong commercial awareness with the ability to balance customer needs, product priorities and business objectives.
- Curious, adaptable and highly collaborative, with the confidence to influence stakeholders across multiple teams.
- Passionate about using modern AI tools and automation to improve customer enablement and operational efficiency.
- The interview process
- Introductory conversation with the Talent team.
- Interview with the hiring manager.
- Strategy presentation focused on product adoption and launch readiness.
- Final leadership interview.
Head of Product Adoption - B2B Fintech in London employer: Market Recruitment
As a Senior Product Marketing Leader at Market Recruitment, you will join a dynamic and innovative team that values creativity and strategic thinking. Our hybrid work culture promotes flexibility and collaboration, while offering ample opportunities for professional growth in the fast-paced B2B hardware sector. With a focus on impactful marketing strategies and a commitment to employee development, we provide a rewarding environment where your contributions directly influence our global success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product Adoption - B2B Fintech in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Market Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Product Adoption - B2B Fintech in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Market Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Market Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Market Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Market Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Market Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Market Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
