Location: London (Hybrid - 2 days per week in office)
Salary: £85,000 - £95,000 basic | OTE £110,000 - £120,000 & benefits
Why this role
Our client is an established, high-growth B2B SaaS company expanding its commercial operations across the UK and internationally. They deliver technology solutions that help global enterprise organisations simplify and automate their core business operations.
This position offers a balance of direct team leadership and strategic account ownership. You will play a pivotal role in guiding a talented team while directly shaping relationships with some of the business's largest accounts.
Role overview
As the Head of Account Management, you will manage and develop a team of account managers alongside running a select portfolio of enterprise accounts. You will focus on driving customer retention, unlocking expansion opportunities, and building strong relationships with executive sponsors.
What you will be doing
Team leadership
- Team leadership • Lead, mentor, and coach a high-performing team of enterprise account managers.
- Team leadership • Run regular 1:1 coaching sessions, deal reviews, and team alignment meetings to support career growth and performance.
- Team leadership • Guide the team in creating structured account plans to achieve renewal, retention, and growth targets.
- Team leadership • Work closely with sales, product, and marketing teams to improve operational processes and customer experience.
- Team leadership • Monitor account health metrics, spot early churn risks, and establish proactive strategies to protect revenue.
Account management
- Account management • Oversee a small portfolio of key strategic accounts to demonstrate best practice.
- Account management • Build customer success plans that track clear business outcomes, ROI, and commercial value for senior stakeholders.
- Account management • Lead regular account reviews to keep adoption, stakeholder engagement, and key initiatives on track.
- Account management • Manage the full renewal lifecycle, supporting commercial negotiations and maintaining accurate forecasting.
- Account management • Identify and qualify cross-sell and upsell opportunities within your portfolio.
- Account management • Act as the internal voice of the customer, sharing feedback with product teams to influence future roadmaps.
What you will bring
- Proven experience in account management within a B2B SaaS or technology environment.
- Experience of managing enterprise accounts (£120k-160k ACVs).
- Hands-on experience leading, managing, or mentoring team members.
- Demonstrated track record of hitting or exceeding renewal and expansion revenue goals.
- Experience using the MEDDICC sales methodology.
- Strong communication skills with the ability to hold confident commercial discussions with executive stakeholders.
- Analytical mindset with a data-informed approach to problem-solving.
- Experience using HubSpot or a similar CRM system is advantageous.
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Head of Account Management in London employer: Market Recruitment
Market Recruitment is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and growth are at the forefront. Employees benefit from a culture that encourages collaboration and professional development, with ample opportunities to enhance skills and advance careers in the fast-paced B2B technology sector. The company's commitment to automation and efficiency not only streamlines processes but also empowers team members to make impactful contributions to the business's success.
