At a Glance
- Tasks: Lead a high-performing team and manage key enterprise accounts to drive growth.
- Company: Established B2B SaaS company with a focus on innovation and customer success.
- Benefits: Competitive salary, OTE, hybrid work model, and professional development opportunities.
- Other info: Join a high-growth company with excellent career advancement potential.
- Why this job: Shape relationships with major clients while mentoring a talented team in a dynamic environment.
- Qualifications: Proven account management experience in B2B SaaS and strong leadership skills.
The predicted salary is between 85000 - 95000 £ per year.
Location: London (Hybrid - 2 days per week in office)
Salary: £85,000 - £95,000 basic | OTE £110,000 - £120,000 & benefits
Why this role
Our client is an established, high-growth B2B Saa S company expanding its commercial operations across the UK and internationally.
They deliver technology solutions that help global enterprise organisations simplify and automate their core business operations.
This position offers a balance of direct team leadership and strategic account ownership.
You will play a pivotal role in guiding a talented team while directly shaping relationships with some of the business's largest accounts.
Role overview
As the Head of Account Management, you will manage and develop a team of account managers alongside running a select portfolio of enterprise accounts.
You will focus on driving customer retention, unlocking expansion opportunities, and building strong relationships with executive sponsors.
- What you will be doing
- Team leadership
- Team leadership • Lead, mentor, and coach a high-performing team of enterprise account managers.
- Team leadership • Run regular 1:1 coaching sessions, deal reviews, and team alignment meetings to support career growth and performance.
- Team leadership • Guide the team in creating structured account plans to achieve renewal, retention, and growth targets.
- Team leadership • Work closely with sales, product, and marketing teams to improve operational processes and customer experience.
- Team leadership • Monitor account health metrics, spot early churn risks, and establish proactive strategies to protect revenue.
- Account management
- Account management • Oversee a small portfolio of key strategic accounts to demonstrate best practice.
- Account management • Build customer success plans that track clear business outcomes, ROI, and commercial value for senior stakeholders.
- Account management • Lead regular account reviews to keep adoption, stakeholder engagement, and key initiatives on track.
- Account management • Manage the full renewal lifecycle, supporting commercial negotiations and maintaining accurate forecasting.
- Account management • Identify and qualify cross-sell and upsell opportunities within your portfolio.
- Account management • Act as the internal voice of the customer, sharing feedback with product teams to influence future roadmaps.
- What you will bring
- Proven experience in account management within a B2B Saa S or technology environment.
- Experience of managing enterprise accounts (£120k-160k ACVs).
- Hands-on experience leading, managing, or mentoring team members.
- Demonstrated track record of hitting or exceeding renewal and expansion revenue goals.
- Experience using the MEDDICC sales methodology.
- Strong communication skills with the ability to hold confident commercial discussions with executive stakeholders.
- Analytical mindset with a data-informed approach to problem-solving.
- Experience using Hub Spot or a similar CRM system is advantageous.
- #J-18808-Ljbffr
Head of Account Management employer: Market Recruitment
Market Recruitment is an exceptional employer, offering a dynamic work environment in the heart of London where innovation and growth are at the forefront. Employees benefit from a culture that encourages collaboration and professional development, with ample opportunities to enhance skills and advance careers in the fast-paced B2B technology sector. The company's commitment to automation and efficiency not only streamlines processes but also empowers team members to make impactful contributions to the business's success.
