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- Tasks: Join us as a Graduate Customer Insight Analyst, developing data analysis skills and managing multiple projects.
- Company: Market Intelligence International is a leading market research firm enhancing customer experience for global brands.
- Benefits: Enjoy hybrid working, a competitive salary, and a clear career path with potential for permanent placement.
- Why this job: Be part of a multicultural team, gain valuable insights, and make a real impact on client relationships.
- Qualifications: Recent graduates with strong analytical skills, communication abilities, and knowledge of Excel and reporting tools.
- Other info: This role offers a fun, supportive environment with opportunities for professional growth.
The predicted salary is between 22000 - 24000 £ per year.
1 year contract - that has potential to become a permanent position.
Hybrid working pattern - 3 days in London office and 2 days from home.
Salary £26,000-£27,000 per annum.
MARKET INTELLIGENCE INTERNATIONAL (Market ii) is a leading international market research company specialising in helping organisations improve customer experience and retention whilst increasing operational efficiency and service quality. With offices in London and Boston, we work with global organisations (mainly B2B) such as Ricoh, Boston Scientific, Hologic & Hitachi to help them better understand their customers’ valued insight.
Working through various channels of customer feedback (Web, Phone, email, SMS, QR) in over 25 languages, we turn insight into reliable and actionable deliverables via online reporting, onsite workshops, presentations and consulting.
This is initially a 1-year post and we are looking for a motivated individual with a strong academic background to become part of a multicultural, brilliant and fun team. For the successful candidate, we will help nurture and provide a clear career path to potentially develop and promote within our organisation.
Key responsibilities:
- Developing your data analysis skills and understanding of the customer insight gained for our clients.
- We will help you develop skills and best practice in critical thinking, data analysis, project management and client account management.
- You will learn how to manage multiple projects against set and ongoing timelines.
- Enable you to develop client relationship skills, improve your Excel and BI tool learning and flourish into a critical member of our team.
- Learning and developing how to deliver high-quality reports within agreed timescales.
- Supporting Account and Project teams with analysis, report production and help liaise between the teams and the coordination of deliverables.
The ideal candidate:
- An inquisitive, open-minded and pro-active mindset.
- Graduated within the last 2 years.
- Worked on and mature in your workshop presenting abilities.
- Happy to delve into data and discuss findings.
- Taking data, narrative and insight and turning it into a meaningful story.
- Strong communication skills and the ability to manage workloads.
- Have good knowledge of Excel & PowerPoint and ideally some experience of reporting tools such as Looker, Tableau, Power BI, SPSS.
- Mind-set of working on ongoing programs not just project-based ones.
- Numerate & analytical, able to delve into detail but understand the strategic view.
- Thorough, methodical, logical and process-driven.
- Commercial awareness and business acumen.
Graduate Customer Insight Analyst employer: Market Intelligence International
Contact Detail:
Market Intelligence International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Insight Analyst
✨Tip Number 1
Familiarise yourself with the key tools mentioned in the job description, such as Excel, Power BI, and Tableau. Consider taking online courses or tutorials to enhance your skills in these areas, as being proficient will set you apart from other candidates.
✨Tip Number 2
Showcase your analytical mindset by preparing examples of how you've used data to derive insights in past projects or studies. Be ready to discuss these during interviews, as they demonstrate your ability to turn data into actionable insights.
✨Tip Number 3
Network with professionals in the market research field, especially those who work in customer insight roles. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 4
Prepare for the interview by researching Market Intelligence International and their clients. Understanding their business model and the industries they serve will allow you to tailor your responses and show genuine interest in the role.
We think you need these skills to ace Graduate Customer Insight Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of a Graduate Customer Insight Analyst. Emphasise your analytical abilities, communication skills, and any experience with data analysis tools like Excel or Power BI.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific projects or experiences that demonstrate your ability to analyse data and present findings effectively. Show how your background makes you a great fit for their multicultural team.
Highlight Relevant Academic Achievements: Since the ideal candidate has a strong academic background, include any relevant coursework, projects, or research that relate to customer insight, data analysis, or market research. This will help demonstrate your preparedness for the role.
Showcase Your Soft Skills: In addition to technical skills, highlight your soft skills such as critical thinking, teamwork, and communication. Provide examples of how you've successfully managed workloads or collaborated on projects, as these are key attributes for the role.
How to prepare for a job interview at Market Intelligence International
✨Show Your Analytical Skills
As a Graduate Customer Insight Analyst, you'll need to demonstrate your analytical abilities. Be prepared to discuss any relevant projects or coursework where you've used data analysis. Highlight your experience with Excel and any reporting tools you’ve worked with, as this will show your readiness for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle real-world scenarios. Think of examples where you've had to analyse data or present findings. This will help you illustrate your critical thinking and project management skills effectively.
✨Understand the Company and Its Clients
Research Market Intelligence International and its clients, such as Ricoh and Hitachi. Understanding their business model and customer insights will allow you to tailor your responses and show genuine interest in the company’s mission and values during the interview.
✨Demonstrate Communication Skills
Strong communication is key for this role. Practice explaining complex data in simple terms, as you may need to present findings to clients. Be ready to showcase your presentation skills, perhaps by discussing a past experience where you successfully communicated insights to a team or client.
