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- Tasks: Answer calls, assist patients, and manage administrative tasks in a busy medical centre.
- Company: Join a friendly team at Market Harborough Medical Centre.
- Benefits: Competitive pay, full training, and a supportive work environment.
- Other info: Opportunities for growth and learning in a dynamic healthcare setting.
- Why this job: Make a difference in patient care while developing valuable skills.
- Qualifications: Customer service experience and good communication skills required.
The predicted salary is between 27000 - 28000 £ per year.
We are seeking full‑time and/or part‑time Patient Services Advisors to work in our busy reception department at Market Harborough Medical Centre. Successful applicants will join an established and friendly team supported by a Team Leader, Reception Supervisors and a dedicated Reception Manager. The role can be challenging but varied and full training will be provided.
Main duties
- Answer telephone calls and speak to patients at the front desk.
- Process administrative tasks from the wider practice team.
- Liaise with external organisations.
- Register new patients on the system and process documentation.
- Work as part of the daily triage team handling incoming WhatsApp messages from patients.
- Cover the front desk at the Minor Injuries Unit in St Luke’s Hospital.
- Learn how to complete referrals for the clinical staff.
General responsibilities
- Adhere to practice policies, procedures and relevant legislation, including the requirements of any professional bodies.
- Attend mandatory training identified by the practice.
- Maintain the confidentiality of information about patients, staff and practice business in accordance with the Data Protection Act 1998 and Caldicott principles (training provided).
- Comply with the Health and Safety at Work Act 1974 to maintain a safe environment for employees and visitors (training provided).
- Report all clinical and non‑clinical accidents, incidents or near‑misses promptly and cooperate with investigations when requested.
- Demonstrate due regard for safeguarding and promote the welfare of children (training provided).
- Observe the equal opportunities policy and avoid direct and indirect discrimination (training provided).
Knowledge and experience
- Excellent customer service skills and ability to work under pressure.
- Well‑developed keyboard skills and confidence using IT resources.
- Willingness to learn and share new knowledge and skills.
- Good personal organisation and the ability to work individually or as part of a team.
- Polite, professional and approachable at all times.
- Strict adherence to confidentiality rules.
- Basic level of Microsoft Office.
Communication
- Communicate clearly with patients, carers and relatives about their presenting condition and subsequent appointments with a clinician.
- Demonstrate excellent interpersonal, verbal and written communication skills.
- Collaborate with all colleagues and outside agencies.
- Aware of data protection issues.
Qualifications
- English and Maths GCSE pass or equivalent.
- Microsoft Office basic level.
Experience
- Experience in a busy customer‑facing environment.
- Excellent telephone manner.
- Highly organised, methodical and logical.
- Positive and proactive approach to work.
- Confidence on the telephone.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check is required.
Employer: Market Harborough & Bosworth Partnership
Pay: £12.91 an hour, increasing by 1% upon probation completion.
Patient Services Advisor employer: Market Harborough & Bosworth Partnership
Contact Detail:
Market Harborough & Bosworth Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Advisor
✨Tip Number 1
Get to know the company! Research Market Harborough Medical Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Services Advisor, you'll be interacting with patients and colleagues all day. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as polite and professional.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Market Harborough Medical Centre. Good luck!
We think you need these skills to ace Patient Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and experience in a busy environment. We want to see how you can bring your unique flair to the Patient Services Advisor role!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about working with patients and how your skills align with our team. Keep it friendly and professional, just like we are at Market Harborough Medical Centre.
Show Off Your Communication Skills: Since you'll be interacting with patients and colleagues, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear language and a polite tone throughout your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Market Harborough & Bosworth Partnership
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Patient Services Advisor role. Familiarise yourself with the main duties and responsibilities listed in the job description. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about interacting with patients, be prepared to share examples of your excellent customer service skills. Think of specific situations where you handled difficult customers or resolved issues effectively. This will demonstrate your ability to stay calm under pressure and provide top-notch service.
✨Practice Your Communication Skills
As a Patient Services Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and answering common interview questions.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the team and the practice. Ask about the training process, team dynamics, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the workplace is the right fit for you.