At a Glance
- Tasks: Join our team to assist patients and manage reception tasks in a busy medical centre.
- Company: Market Harborough & Bosworth Partnership, the largest GP surgery in South Leicestershire.
- Benefits: Competitive pay, extensive training, wellbeing initiatives, and fun staff events.
- Other info: Enjoy a friendly team atmosphere with opportunities for career growth.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 25000 - 35000 £ per year.
Market Harborough and Bosworth Partnership, a GP practice across three sites, is recruiting a full-time Patient Services Advisor for its busy reception team at the Medical Centre. The work centres on answering calls and speaking to patients at the front desk, registering new patients, handling administrative tasks and triaging patient messages each day. The post also covers the front desk at the Minor Injuries Unit at St Luke's Hospital and offers training towards more responsibilities. Candidates need previous customer-facing experience and English and maths GCSEs or equivalent.
What the job involves
- Answering telephone calls and speaking to patients at the front desk
- Registering new patients on the system and processing documentation
- Processing administrative tasks from the wider practice team
- Working in the daily triage team handling incoming patient messages, including WhatsApp
- Covering the front desk at the Minor Injuries Unit in St Luke's Hospital
- Liaising with external organisations
- Learning how to complete referrals for clinical staff
- Communicating clearly with patients and relatives about their condition and appointment with a clinician
- Maintaining confidentiality of patient, staff and practice information under the Data Protection Act 1998 and Caldicott principles
- Adhering to practice policies, procedures and relevant legislation
- Reporting accidents, incidents and near-misses promptly and co-operating with investigations
- Attending mandatory training identified by the practice
Qualifications
- English and maths GCSE pass or equivalent
- Basic Microsoft Office skills
Experience
- Experience in a busy customer-facing environment
- Excellent telephone manner and confidence on the telephone
Skills & knowledge
- Excellent verbal and written communication
- Excellent customer service skills and ability to work well under pressure
- Highly organised, methodical and logical
- Positive and proactive approach to work
- Ability to work as part of a team
- Well-developed keyboard skills and confidence using IT
Other
- Willingness to learn and pass on new knowledge and skills to others
Nice to have
- Customer service qualification or training
What’s offered
- Full training provided for the role
- Extensive induction period across the business
- Training and support to take on additional responsibilities
- Employee assistance programme
- Bike to work scheme
- Monthly wellbeing treats such as book vouchers
- Summer and Christmas staff parties
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Patient Services Advisor in Market Harborough employer: Market Harborough & Bosworth Partnership
At Market Harborough & Bosworth Partnership, we pride ourselves on fostering a supportive and collaborative work environment where our team members can thrive. As a Locum Dispenser, you will benefit from flexible working hours, opportunities for professional development, and the chance to make a meaningful impact in the community by assisting patients with their medication needs. Our commitment to employee well-being and growth makes us an excellent employer for those seeking a rewarding career in healthcare.
Contact Details:
Market Harborough & Bosworth Partnership Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Advisor in Market Harborough
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at Market Harborough & Bosworth Partnership for the Patient Services Advisor role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Patient Services Advisor in Market Harborough
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with Market Harborough & Bosworth Partnership, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at Market Harborough & Bosworth Partnership, and how you can make a difference!
How to prepare for a job interview at Market Harborough & Bosworth Partnership
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at Market Harborough & Bosworth Partnership.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like Market Harborough & Bosworth Partnership appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how Market Harborough & Bosworth Partnership supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
