Duty Manager - London

Duty Manager - London

Full-Time 28000 - 42000 £ / year (est.) No working from home possible
Market Halls

At a Glance

  • Tasks: Lead the team, ensure exceptional guest service, and drive sales at our vibrant food hall.
  • Company: Market Halls is transforming iconic spaces into lively community hubs since 2018.
  • Benefits: Enjoy a competitive salary, bonuses, discounts, and 28 days paid holiday including your birthday!
  • Other info: We celebrate diversity and are committed to creating an inclusive workplace for everyone.
  • Why this job: Join a growing company with exciting new venues and a culture that values passion and kindness.
  • Qualifications: Previous experience as an assistant manager or duty manager is essential.

The predicted salary is between 28000 - 42000 £ per year.

Duty Manager - Market Halls Oxford Street Nearest Station: Oxford Circus or Bond Street (Bakerloo, Central, Victoria, Jubilee, Elizabeth) Lead the energy. Inspire the team. Shape unforgettable guest experiences. Are you a Duty Manager who thrives in fast-paced, high-volume environments? At Market Halls, our Duty Managers are the heartbeat of the venue - guiding teams, solving problems on the fly and ensuring every guest enjoys a seamless, memorable experience. You'll lead from the front, set the tone for exceptional service and keep the entire operation running at its best, every single day. Just moments from Oxford Street, this site is a high-volume, high-energy food hall where thousands of guests come for great food, live entertainment and a buzzing atmosphere. With nine kitchens, two bars, events, live music and sports screenings, it's one of our most dynamic venues. As Duty Manager, you'll oversee the flow of the entire operation, support and lead your team and ensure every guest's experience is smooth, memorable and full of great hospitality. If you thrive under pressure, enjoy leading teams and want to be at the centre of a fast-moving venue, Oxford Street is an exciting place to take your next step. Why Join Market Halls Competitive salary up to 35,000 per year Hospitality Rewards including gym, retail and restaurant discounts plus 24/7 wellbeing support 25% team discount across all Market Hills traders Fresh, complimentary team meals every shift 28 days holiday, including Christmas Day, Boxing Day, New Year's Day and your birthday off Tailored development programmes: coaching, mentoring, workshops and opportunities to work on cross-venue projects What You'll Do As Duty Manager, you'll confidently lead the venue day-to-day, ensuring high standards, smooth operations and amazing guest experiences. You will: Lead and oversee daily shifts across floor, bar and kitchen operations Coach, motivate and support teams to deliver warm, consistent, guest-first service Take ownership of guest experience, resolving issues quickly and professionally Manage compliance, safety checks, opening/closing routines and operational standards Handle key commercial responsibilities including stock control, cash handling and labour oversight Work closely with traders, events teams and senior managers to deliver an exciting, well-coordinated venue atmosphere About You Experienced in fast-paced hospitality operations, ideally as a Duty Manager or similar leader A confident communicator with a motivating, supportive leadership style Organised, calm under pressure and able to juggle multiple priorities Passionate about delivering outstanding guest experiences Commercially aware with an understanding of stock, labour and performance metrics Someone who naturally lives our values: passionate, entrepreneurial, adaptable and kind Our Culture At Market Halls, we celebrate individuality and build inclusive teams where everyone can thrive. We're committed to creating a workplace full of energy, growth and support - where kindness matters and everyone is welcome.

Duty Manager - London employer: Market Halls

At Market Halls, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on passion, adaptability, and kindness. As a Duty Manager in our Oxford Street venue, you'll enjoy competitive pay, comprehensive training programmes, and unique benefits like discounts and mental health support, all while being part of a rapidly growing company that values diversity and fosters employee growth. Join us in redefining the hospitality landscape and be a part of our exciting journey as we expand and innovate.

Market Halls

Contact Details:

Market Halls Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Duty Manager - London

Tip Number 1

Familiarise yourself with Market Halls' core values: Passionate, Entrepreneurial, Adaptable, and Kind. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great fit for the team.

Tip Number 2

Research the specific venues and their unique offerings. Understanding the different dining experiences and events at each location will help you speak knowledgeably about how you can enhance guest experiences as a Duty Manager.

Tip Number 3

Network with current or former employees of Market Halls. Engaging with them can provide insider insights into the company culture and expectations, which can be invaluable during your application process.

Tip Number 4

Prepare to discuss your previous management experiences in detail. Be ready to share specific examples of how you've driven sales, improved guest satisfaction, and built strong relationships with teams and vendors in past roles.

We think you need these skills to ace Duty Manager - London

Leadership Skills
Customer Service Excellence
Sales Management
Team Building
Conflict Resolution
Communication Skills
Time Management

Some tips for your application 🫡

Understand the Role:Before applying, make sure you fully understand the responsibilities of a Duty Manager at Market Halls. Highlight your relevant experience in guest service and team leadership in your application.

Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your previous roles as an assistant manager or duty manager, showcasing your ability to drive sales and maintain high standards.

Craft a Compelling Cover Letter:Write a cover letter that not only outlines your qualifications but also demonstrates your passion for the hospitality industry. Mention how your values align with those of Market Halls, particularly their commitment to being passionate, entrepreneurial, adaptable, and kind.

Proofread Your Application:Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.

How to prepare for a job interview at Market Halls

Show Your Passion for Hospitality

Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide exceptional guest service in your previous roles, as this aligns with the company's core value of being passionate.

Demonstrate Leadership Skills

As a Duty Manager, you'll be expected to lead the team effectively. Prepare to discuss your leadership style and provide examples of how you've successfully managed a team in the past, particularly in high-pressure situations. This will showcase your ability to drive sales and maintain exceptional standards.

Foster Relationships

Highlight your experience in building strong relationships with both team members and vendors. Discuss how you’ve collaborated with food traders or other stakeholders to create a positive environment, as this is crucial for fostering fantastic relations at Market Halls.

Embrace Adaptability

Market Halls values adaptability, especially as they expand and innovate. Be ready to share instances where you've had to adapt to changes in the workplace or overcome challenges. This will demonstrate that you can thrive in a dynamic environment and contribute to the company's growth.