At a Glance
- Tasks: Lead daily operations and ensure exceptional guest experiences in a vibrant food hall.
- Company: Market Halls, a lively destination for next-level street food in London.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Join a fun-loving, inclusive team that values accountability and kindness.
- Why this job: Be a key player in creating memorable experiences while leading a passionate team.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Market Halls is a vibrant food hall destination, showcasing next‑level street food across prime London locations including Victoria, Oxford Street, Paddington and Canary Wharf. Our venues bring together diverse independent food traders and bars under one roof, creating lively social spaces for guests to eat, drink, and enjoy time with others.
Are you a passionate hospitality leader who thrives in a fast‑paced, guest‑focused environment? At Market Halls, we’re looking for an energetic and inspiring Duty Manager to lead our teams, deliver exceptional guest experiences, and drive operational excellence. As a key leader on shift, you’ll oversee the daily operation of our venue, co‑ordinating floor, bar, kitchen, and trader activities while ensuring high standards of service, compliance, and team performance.
What You’ll Be Doing
- Leadership & Operations
- Lead daily service shifts and ensure smooth venue operations.
- Co‑ordinate teams across all departments to deliver exceptional guest experiences.
- Conduct shift briefings and communicate business priorities and targets.
- Manage opening and closing procedures, stock control, deliveries, and operational compliance.
- Resolve operational issues quickly and effectively.
- Team Development
- Motivate, coach, and develop team members.
- Support recruitment, on‑boarding, and training initiatives.
- Conduct regular performance conversations and provide constructive feedback.
- Foster a positive, inclusive, and high‑performing team culture.
- Guest Experience
- Deliver outstanding hospitality and service standards.
- Handle guest feedback and complaints professionally.
- Maintain a visible leadership presence on the floor during service.
- Drive continuous improvement through guest feedback and satisfaction metrics.
- Drive sales through guest engagement and upselling opportunities.
- Monitor labour, stock, waste, and site performance targets.
- Support business reviews and identify opportunities for operational improvements.
- Compliance & Safety
- Ensure compliance with Food Safety, Health & Safety, and licensing regulations.
- Maintain audit readiness and due diligence standards.
- Act as a key holder and support site safety procedures.
What We’re Looking For
- Previous experience as a Duty Manager or hospitality leader
- Strong knowledge of Food Safety, Health & Safety, and licensing regulations
- Experience managing large teams in a busy hospitality environment
- Excellent communication, organisational, and problem‑solving skills
You’ll Succeed If You Are
- A confident and hands‑on leader
- Passionate about creating memorable guest experiences
- Commercially aware and results driven
- Adaptable and resilient under pressure
- An excellent communicator who inspires others
Our Values
- Fun Loving – Bringing energy and enthusiasm every day
- Inclusive – Celebrating individuality and diversity
- Accountable – Owning results and leading by example
- Kind – Treating everyone with empathy and respect
Duty Manager employer: Market Halls
Market Halls is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about hospitality. As a Duty Manager, you'll not only lead a dynamic team in a fast-paced environment but also benefit from ongoing development opportunities and the chance to create memorable experiences for guests across prime London locations. With a focus on fun, accountability, and kindness, Market Halls offers a rewarding career path where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Market Halls. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Market Halls
Don't be shy about reaching out to Market Halls directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Market Halls and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Market Halls
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
