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- Tasks: Lead shifts and ensure amazing guest experiences in a vibrant food hall.
- Company: Join Shelter Hall, Brighton's iconic seafront food destination.
- Benefits: Earn £12.71 plus £3 tronc per hour with staff perks and discounts.
- Other info: Great opportunities for career growth in an exciting, fast-paced environment.
- Why this job: Be part of a fun, supportive team in the heart of Sussex's food scene.
- Qualifications: Previous supervisory experience and a passion for hospitality required.
The predicted salary is between 30000 - 40000 £ per year.
Shelter Hall is Market Halls’ flagship seafront food hall and a true Brighton landmark, bringing together the very best of Sussex’s independent food scene under one roof. With 7 incredible kitchens and 2 buzzing bars across 2 vibrant floors, plus private dining spaces and unbeatable outdoor terraces overlooking the sea, Shelter Hall delivers a completely unique guest experience. Guests order through our app and our floor team brings everything straight to the table, creating an energetic, social atmosphere that is fast paced, exciting, and always evolving.
The Role
As Duty Manager, you will be right at the centre of the action leading shifts, supporting your team, and making sure every guest has an amazing experience from the moment they arrive. You will act as the link between supervisors, the team and the senior leadership team, combining hands on operational leadership with wider business responsibilities. From coaching your team and driving performance to managing service flow during peak periods, you will play a vital role in keeping Shelter Hall running smoothly every day.
What You Will Be Doing
- Leading shifts as Senior Manager on Duty across floor and bar operations
- Delivering outstanding guest experiences in a fast paced, high volume environment
- Coaching and developing Duty Managers, Supervisors, and team members
- Managing service flow, guest queries, and complaints with confidence
- Supporting rota planning, labour control, and cost management
- Monitoring operational standards, checklists, and compliance logs
- Ensuring full compliance with Food Safety, Health and Safety, and licensing requirements
- Building strong relationships with our independent traders and suppliers
- Supporting the AGM and stepping up in their absence when required
- Championing Market Halls values and creating a fun, motivated team culture
What We Are Looking For
- A natural leader who thrives in a busy hospitality environment
- Previous experience in a supervisory or management role
- Passion for great food, drink, and guest experience
- Strong communication and problem solving skills
- A team player who leads from the front
- Ability to stay calm under pressure and make confident decisions
- A proactive mindset with a passion for developing others
What You Will Get
- £12.71 plus £3 tronc per hour
- Opportunity to grow within an exciting and expanding hospitality group
- Work in one of Brighton’s most iconic venues
- A supportive team culture and development opportunities
- Staff perks and discounts across Market Halls
Ready to take the next step in your hospitality career on Brighton’s seafront? Join us at Shelter Hall and be part of the future of hospitality.
Senior Duty Manager employer: Market Halls Group
Contact Detail:
Market Halls Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Duty Manager
✨Tip Number 1
Get to know the vibe of Shelter Hall! Spend some time there as a guest, soak in the atmosphere, and chat with staff. This will help you understand what makes the place tick and give you great talking points during your interview.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider info about the team culture and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your leadership skills! Prepare examples of how you've successfully managed teams or resolved conflicts in high-pressure situations. This is key for a Senior Duty Manager role, so make sure you highlight these experiences.
✨Tip Number 4
Be ready to demonstrate your passion for food and hospitality! Share your favourite dining experiences or what excites you about the Sussex food scene. This will show that you're not just looking for any job, but that you genuinely want to be part of the Shelter Hall family.
We think you need these skills to ace Senior Duty Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality scene shine through! Share specific experiences that highlight your enthusiasm for great food and guest experiences. We want to see how you connect with the vibrant atmosphere at Shelter Hall.
Tailor Your Application: Make sure to customise your application to reflect the role of Senior Duty Manager. Highlight your leadership skills and any relevant experience in managing teams in fast-paced environments. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your previous roles and responsibilities. We love a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Shelter Hall!
How to prepare for a job interview at Market Halls Group
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Shelter Hall and its unique offerings. Research the independent food scene in Sussex and be ready to discuss how you can enhance the guest experience. This shows your genuine interest and helps you stand out.
✨Showcase Your Leadership Skills
As a Senior Duty Manager, leadership is key. Prepare examples from your past experiences where you successfully led a team or resolved conflicts. Highlight your coaching abilities and how you’ve developed others in previous roles to demonstrate your fit for the position.
✨Prepare for Fast-Paced Scenarios
Expect questions about handling high-pressure situations. Think of specific instances where you managed service flow during busy periods or dealt with guest complaints effectively. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Emphasise Team Culture and Values
Familiarise yourself with Market Halls’ values and be prepared to discuss how you can contribute to a fun, motivated team culture. Share your thoughts on building strong relationships with team members and independent traders, as this aligns with the role’s responsibilities.