At a Glance
- Tasks: Lead a vibrant team, ensuring unforgettable guest experiences in a fast-paced environment.
- Company: Market Halls, a lively venue in the heart of Canary Wharf.
- Benefits: Competitive salary, discounts, wellbeing support, and 28 days holiday.
- Other info: Join an inclusive culture that values individuality and growth.
- Why this job: Make your mark in a dynamic leadership role with great food and energy.
- Qualifications: Experience in hospitality, strong communication, and a passion for guest service.
The predicted salary is between 30000 - 35000 £ per year.
Lead the energy. Inspire the team. Shape unforgettable guest experiences. Are you a Duty Manager who thrives in fast-paced, high-volume environments? At Market Halls, our Duty Managers are the heartbeat of the venue — guiding teams, solving problems on the fly and ensuring every guest enjoys a seamless, memorable experience. You’ll lead from the front, set the tone for exceptional service and keep the entire operation running at its best, every single day.
Our Canary Wharf venue sits in the heart of one of London’s busiest business and leisure districts, attracting weekday workers, evening diners and weekend explorers. With two buzzing floors, three bars and 11 incredible independent kitchens, it’s a lively, fast-moving space where great food, great drinks and great energy collide. If you’re looking for a dynamic leadership role in one of our flagship venues, this is the place to make your mark.
Why Join Market Halls
- Competitive salary up to £35,000 per year
- Hospitality Rewards including gym, retail and restaurant discounts plus 24/7 wellbeing support
- 25% team discount across all Market Halls traders
- Fresh, complimentary team meals every shift
- 28 days holiday, including Christmas Day, Boxing Day, New Year’s Day and your birthday off
- Tailored development programmes: coaching, mentoring, workshops and opportunities to work on cross-venue projects
What You’ll Do
As Duty Manager, you’ll confidently lead the venue day-to-day, ensuring high standards, smooth operations and amazing guest experiences. You will:
- Lead and oversee daily shifts across floor, bar and kitchen operations
- Coach, motivate and support teams to deliver warm, consistent, guest-first service
- Take ownership of guest experience, resolving issues quickly and professionally
- Manage compliance, safety checks, opening/closing routines and operational standards
- Handle key commercial responsibilities including stock control, cash handling and labour oversight
- Work closely with traders, events teams and senior managers to deliver an exciting, well-coordinated venue atmosphere
About You
- Experienced in fast-paced hospitality operations, ideally as a Duty Manager or similar leader
- A confident communicator with a motivating, supportive leadership style
- Organised, calm under pressure and able to juggle multiple priorities
- Passionate about delivering outstanding guest experiences
- Commercially aware with an understanding of stock, labour and performance metrics
- Someone who naturally lives our values: passionate, entrepreneurial, adaptable and kind
Our Culture
At Market Halls, we celebrate individuality and build inclusive teams where everyone can thrive. We’re committed to creating a workplace full of energy, growth and support — where kindness matters and everyone is welcome.
Duty Manager employer: Market Halls Group
At Market Halls, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on energy and inclusivity. Our Duty Managers play a crucial role in shaping unforgettable guest experiences while enjoying competitive salaries, tailored development programmes, and generous benefits like complimentary meals and 28 days of holiday. Located in the bustling Canary Wharf, our venue provides a dynamic environment for personal and professional growth, making it an ideal place for passionate leaders to make their mark.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Market Halls Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Market Halls Group
Don't be shy about reaching out to Market Halls Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Market Halls Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Market Halls Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
