Senior Duty Manager in City of Westminster

Are you an experienced hospitality leader who loves developing people just as much as delivering exceptional guest experiences? At Market Halls, our Senior Duty Managers are the driving force behind every successful shift. You'll be the most senior leader on duty, inspiring your team, coaching future managers and creating the energy that makes every service feel effortless. From leading busy weekends to developing tomorrow's leaders, you'll play a key role in shaping both our people and our business. Every day is different, every shift brings something new and every success is shared as one team.

Located in a beautifully restored Edwardian building next to Victoria Station, Market Halls Victoria spans three vibrant floors with 10 kitchens, 3 bars and a rooftop terrace. Welcoming thousands of guests every week, it's one of our busiest and most exciting venues. As Senior Duty Manager you'll lead the operation alongside the General Manager and Assistant General Manager, ensuring exceptional hospitality, strong commercial performance and an environment where both guests and teams thrive.

• Competitive salary up to £39,000 per year
• Performance bonus opportunities
• Hospitality Rewards including gym, retail and restaurant discounts plus 24/7 wellbeing support
• 25% team discount across all Market Halls traders and bars
• Fresh, complimentary team meals every shift from one of our amazing traders
• 28 days holiday and your birthday off
• Development programmes, coaching and mentoring
• Genuine progression opportunities within one of London's fastest-growing hospitality brands

As Senior Duty Manager, you'll be responsible for creating an environment where exceptional hospitality, operational excellence and commercial success come together. You'll:

• Lead the venue as the senior manager on shift, ensuring smooth day-to-day operations across every department
• Coach, develop and inspire Duty Managers, Supervisors and Team Members to perform at their very best
• Deliver exceptional guest experiences, confidently resolving challenges and creating memorable moments
• Drive commercial performance through labour management, sales growth, stock control and profitability
• Support recruitment, onboarding, succession planning and the development of future leaders
• Work closely with traders and support teams to deliver a seamless guest experience across the entire venue
• Maintain exceptional standards of compliance, safety and operational excellence
• Lead daily briefings, celebrate success and create a positive, high-performing culture

You'll already be an experienced hospitality leader looking for your next challenge. You'll have:

• Experience leading large, high-volume hospitality operations
• Previous experience as a Senior Duty Manager, Duty Manager or equivalent leadership role
• A genuine passion for coaching, developing and inspiring people
• Excellent commercial awareness with experience managing labour, GP, stock and sales performance
• The ability to remain calm, organised and decisive during busy services
• Outstanding communication and relationship-building skills
• A passion for delivering exceptional guest experiences
• A positive, adaptable leadership style with the confidence to bring people together and lead by example

At Market Halls, hospitality is more than great food and drink, it's about creating places full of energy, connection and unforgettable moments. We believe the best teams are built through trust, collaboration and supporting each other to succeed. You'll be empowered to make decisions, encouraged to develop your career and surrounded by people who genuinely care about creating amazing experiences for both our guests and each other. If you love leading from the front, developing people and being part of a business that's ambitious, inclusive and always evolving, we'd love to hear from you.