At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a fast-paced environment.
- Company: Join Market Halls, a vibrant food hall near Oxford Street with a buzzing atmosphere.
- Benefits: Earn up to £35,000, enjoy discounts, free meals, and 28 days holiday.
- Other info: Join a supportive culture that values individuality and growth.
- Why this job: Be at the heart of an exciting venue, shaping memorable moments for guests every day.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for guest satisfaction.
The predicted salary is between 35000 - 35000 £ per year.
Nearest Station: Oxford Circus or Bond Street (Bakerloo, Central, Victoria, Jubilee, Elizabeth)
Lead the energy. Inspire the team. Shape unforgettable guest experiences. Are you a Duty Manager who thrives in fast-paced, high-volume environments? At Market Halls, our Duty Managers are the heartbeat of the venue — guiding teams, solving problems on the fly and ensuring every guest enjoys a seamless, memorable experience. You’ll lead from the front, set the tone for exceptional service and keep the entire operation running at its best, every single day.
Just moments from Oxford Street, this site is a high-volume, high-energy food hall where thousands of guests come for great food, live entertainment and a buzzing atmosphere. With nine kitchens, two bars, events, live music and sports screenings, it’s one of our most dynamic venues. As Duty Manager, you’ll oversee the flow of the entire operation, support and lead your team and ensure every guest’s experience is smooth, memorable and full of great hospitality. If you thrive under pressure, enjoy leading teams and want to be at the centre of a fast-moving venue, Oxford Street is an exciting place to take your next step.
Why Join Market Halls
- Competitive salary up to £35,000 per year
- Hospitality Rewards including gym, retail and restaurant discounts plus 24/7 wellbeing support
- 25% team discount across all Market Halls traders
- Fresh, complimentary team meals every shift
- 28 days holiday, including Christmas Day, Boxing Day, New Year’s Day and your birthday off
- Tailored development programmes: coaching, mentoring, workshops and opportunities to work on cross-venue projects
What You’ll Do
As Duty Manager, you’ll confidently lead the venue day-to-day, ensuring high standards, smooth operations and amazing guest experiences. You will:
- Lead and oversee daily shifts across floor, bar and kitchen operations
- Coach, motivate and support teams to deliver warm, consistent, guest-first service
- Take ownership of guest experience, resolving issues quickly and professionally
- Manage compliance, safety checks, opening/closing routines and operational standards
- Handle key commercial responsibilities including stock control, cash handling and labour oversight
- Work closely with traders, events teams and senior managers to deliver an exciting, well-coordinated venue atmosphere
About You
- Experienced in fast-paced hospitality operations, ideally as a Duty Manager or similar leader
- A confident communicator with a motivating, supportive leadership style
- Organised, calm under pressure and able to juggle multiple priorities
- Passionate about delivering outstanding guest experiences
- Commercially aware with an understanding of stock, labour and performance metrics
- Someone who naturally lives our values: passionate, entrepreneurial, adaptable and kind
Our Culture
At Market Halls, we celebrate individuality and build inclusive teams where everyone can thrive. We’re committed to creating a workplace full of energy, growth and support — where kindness matters and everyone is welcome.
Duty Manager in City of Westminster employer: Market Halls Group
At Market Halls, we pride ourselves on being an exceptional employer that values individuality and fosters a vibrant work culture. Located just moments from Oxford Street, our Duty Managers enjoy competitive salaries, comprehensive wellbeing support, and tailored development programmes that empower personal and professional growth. With a focus on teamwork and delivering unforgettable guest experiences in a dynamic environment, we ensure that every team member feels valued and inspired to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in City of Westminster
✨Tip Number 1
Get to know the venue! Before your interview, pop by Market Halls and soak up the atmosphere. Familiarise yourself with the layout, the vibe, and even chat with some staff if you can. This shows you’re genuinely interested and gives you a leg up in understanding what makes the place tick.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you’ve led a team or solved a problem under pressure. We want to hear how you inspire others and keep things running smoothly, so be ready to share those experiences during your chat.
✨Tip Number 3
Show off your passion for hospitality! When you’re talking about your experiences, let your enthusiasm shine through. We love candidates who are excited about creating unforgettable guest experiences, so don’t hold back on sharing why you love this industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team at Market Halls. Let’s get you on board!
We think you need these skills to ace Duty Manager in City of Westminster
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for hospitality shine through! We want to see how excited you are about creating unforgettable guest experiences and leading a dynamic team.
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your experience in fast-paced environments and any leadership roles you've had. We love seeing how you've made an impact in previous positions!
Be Authentic:Don’t be afraid to show your personality in your application. We value individuality and want to know what makes you unique. Share your story and how it aligns with our values of being passionate, entrepreneurial, adaptable, and kind.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our vibrant team at Market Halls!
How to prepare for a job interview at Market Halls Group
✨Know the Venue Inside Out
Before your interview, make sure you research Market Halls thoroughly. Familiarise yourself with their offerings, the atmosphere, and what makes them unique. This will not only show your genuine interest but also help you discuss how you can contribute to creating unforgettable guest experiences.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team in a fast-paced environment. Prepare examples of how you've successfully motivated and supported teams in previous roles. Highlight specific situations where you resolved issues quickly and effectively, demonstrating your ability to thrive under pressure.
✨Emphasise Guest Experience
Market Halls places a strong emphasis on guest experience. Be ready to discuss your approach to ensuring guests have a seamless and memorable time. Share any relevant experiences where you went above and beyond to enhance customer satisfaction, as this aligns perfectly with their values.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle multiple priorities. Think about potential challenges you might face as a Duty Manager and how you would address them. Practising these scenarios will help you articulate your thought process clearly during the interview.
