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For Companies At a Glance
- Tasks: Help onboard new clients and ensure they love our software solutions.
- Company: Join Market Dojo, a fast-growing company revolutionising procurement with innovative web applications.
- Benefits: Enjoy remote work, private medical insurance, team outings, and a £1000 annual training budget.
- Why this job: Kickstart your career in a dynamic environment with opportunities for growth and international experience.
- Qualifications: 1-2 years in customer success or related fields; passion for tech and client satisfaction is key.
- Other info: Work in a collaborative, fun culture that values transparency and agility.
The predicted salary is between 24000 - 36000 £ per year.
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Job Title
Customer Onboarding Executive
Location
Remote or hybrid (Stonehouse, Gloucestershire)
Salary
Up to £30k Basic + up to £2k Performance Bonus + Outstanding Benefits
Experience
1-2 years’ relevant experience
Other Benefits
Lots to mention: private medical insurance, team away-days, monthly team breakfasts, mobile phone allowance, quarterly Amazon vouchers, £1000 annual professional training budget of your choice, extra day holiday on your birthday…the list goes on.
The Role
Sitting within our wider Customer Success team, the mission of our Professional Services team is to receive 5 star feedback whilst implementing new client projects on time and on budget, supporting seamless delivery of our software solutions.
This role is an excellent opportunity for someone early in their career who is looking to develop their skills in a fast-paced, client-facing role. You will work alongside our Senior Professional Services Manager to take on specific duties for client implementations. Initially we envisage these duties to be in a supportive role, but increasing in responsibility as you develop your abilities and knowledge.
New client implementations can range from a few days to a few weeks, with the deliverables pre-agreed between the client, our Sales team and our Professional Services team.
Such deliverables typically include working within the Market Dojo solutions to build templates, establish user permissions, import data, create workflows and enable integrations across our software ecosystem including partners.
Other deliverables can include user training, creating specific training materials and providing a degree of hand‑holding to new clients as they start to use our solutions.
The role has many avenues to develop a career path into more seniority and greater responsibilities, including potential opportunities to work overseas.
What You’ll Work On
- Become an expert in the use of our products to set clients up correctly.
- Interpret client needs and map these to specific features within Market Dojo.
- Contribute to the development and execution of client project plans, timelines, and deliverables by supporting the team to foster long‑term client relationships and ensuring client satisfaction.
- Participate in client meetings, workshops, and training sessions, ensuring high‑quality communication and understanding of client requirements and compliance with company policies.
- Adhere to project deadlines and raise any potential issues to your manager at the earliest opportunity.
- Work alongside the Sales team to review Professional Services Statement of Works included within client proposals.
- Use screen sharing and communication technologies to train clients.
- Create and improve training materials and support resources.
- Provide post‑implementation support and assist with ongoing client inquiries or issues.
- Create reports on behalf of our clients using tools such as PowerBI and Excel.
- Share product improvement ideas in line with client requirements.
- Identify opportunities for process improvements and suggest enhancements to internal workflows and tools.
- Record all information in our relevant systems to help us scale.
- Although this role will focus on the implementation of new clients, you may also contribute to their ongoing success and other ad hoc pieces of work at any stage of their journey with us.
About You
- 1-2 years of prior experience in any comparable role in Customer Success / Software Implementation / Professional Services / Solution Consulting / Project Administration / Technical Support
- 1-2 years’ experience of working with SaaS solutions or cloud technologies
- Attention to detail and flexible mindset are essential
- Basic understanding of project management principles
- Energetic, self‑motivated and well organised, with a passion for technology and, above all, customer success
- A quick learner with the willingness to gain a solid understanding of procurement
- Ability to operate in a consultative manner, demonstrate good listening skills to understand clients’ needs, not being afraid to ask for clarification in order to find the optimal solution
- An analytical and curious brain that finds answers in a sea of data
- Ability to work well in a team and independently, with a strong sense of accountability and initiative.
- Demonstrated ability to build strong relationships across all levels of seniority
- Excellent written and oral communication skills
- Own a car with a clean and valid driving licence
- Eligible to work in the UK
- Fluency in English is a must, whilst other languages are welcomed.
We believe in four key ideologies: being collaborative, transparent, agile and having fun.
Referrals increase your chances of interviewing at Market Dojo by 2x
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Customer Onboarding Executive employer: Market Dojo
Contact Detail:
Market Dojo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Executive
✨Tip Number 1
Familiarise yourself with Market Dojo's products and services. Understanding how our software solutions work and the specific benefits they offer to procurement professionals will help you engage confidently with clients during the onboarding process.
✨Tip Number 2
Brush up on your project management skills. Since you'll be involved in client implementations, having a solid grasp of project timelines and deliverables will enable you to contribute effectively and demonstrate your ability to manage client expectations.
✨Tip Number 3
Practice your communication skills, both written and verbal. As a Customer Onboarding Executive, you'll need to convey complex information clearly and build strong relationships with clients, so being articulate and approachable is key.
✨Tip Number 4
Showcase your enthusiasm for technology and customer success. During interviews or networking opportunities, express your passion for helping clients achieve their goals and how you can leverage technology to enhance their experience with our solutions.
We think you need these skills to ace Customer Onboarding Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, software implementation, or project administration. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer success. Mention specific experiences that align with the role, such as working with SaaS solutions or managing client relationships.
Showcase Your Communication Skills: Since excellent written and oral communication skills are essential for this role, ensure your application is free of errors and clearly conveys your thoughts. Consider including examples of how you've effectively communicated with clients in the past.
Highlight Your Problem-Solving Abilities: In your application, provide examples of how you've identified issues and implemented solutions in previous roles. This will demonstrate your analytical skills and ability to operate in a consultative manner, which is crucial for the Customer Onboarding Executive position.
How to prepare for a job interview at Market Dojo
✨Know the Product Inside Out
Before your interview, make sure you understand Market Dojo's products and how they benefit clients. Familiarise yourself with their features and think about how you can help clients implement them effectively.
✨Demonstrate Your Customer Success Mindset
Be prepared to discuss your previous experiences in customer-facing roles. Highlight how you've successfully managed client relationships and resolved issues, showcasing your passion for customer success.
✨Showcase Your Communication Skills
Since this role involves training clients and participating in meetings, practice articulating your thoughts clearly. Be ready to provide examples of how you've communicated complex information in an understandable way.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.