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- Tasks: Assist customers with machinery parts queries and ensure excellent service delivery.
- Company: Join a well-established team in a dynamic environment in Benington, Hertfordshire.
- Benefits: Enjoy 32 days annual leave, competitive salary, and employee discounts.
- Why this job: Be part of a supportive team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity for career growth and overtime pay at time and a half.
The predicted salary is between 28800 - 43200 £ per year.
Location: Benington, Hertfordshire
Job Type: Permanent, Full time
Market 36 Recruitment are currently recruiting for an experienced Parts Advisor to join an existing and established team for our client based in Benington, Hertfordshire.
Main Purpose of the Role:
Reporting directly to the Parts and Retail Manager, you will be responsible for assisting with the day-to-day queries regarding machinery parts from customers and technicians. Your role will be to ensure delivery of excellent customer service at all times by dispatching and dealing with customer orders and helping with enquiries relating to the products and services supplied by the Company either face to face or over the telephone.
Required skills/Experience:
- Excellent communication skills with the ability to deal diplomatically with customers and colleagues in a polite and professional manner
- Good knowledge of agricultural, construction and/or horticultural parts is advantageous, however knowledge of parts within the motor industry would also be beneficial
- Excellent people skills and enjoy working with the public
- Good understanding of the product the company sells
- Familiarity of working in a retail environment and showroom experience (desirable)
- Enjoy working in a busy atmosphere and can cope under pressure during busy periods
- Good communication skills: face to face, email and telephone
- General computer skills and familiarity with email and internet use
- Excellent numeracy and literacy skills
- Attention to detail and accuracy with numbers, handling of cash and card payments
- A team player-capable of working alone or with other team staff
- Able to use own initiative
- Smart and presentable appearance
- Motivated by sales and targets
Working Pattern & Benefits:
Hours: 39 hours per week- 8 am to 5pm Monday to Thursday, 8 am to 4pm Friday, Saturdays as per rota. Over time paid at time and half on completion of 39 hours Monday to Friday.
Benefits: 32 days annual leave including bank holidays, Company sick pay scheme, Workplace pension, Employee Referral Bonus Scheme, Winter flu jab service, Car tyre discount, Staff discount in Country Stores and death in Service Cover (2x salary).
Salary: Competitive
Parts Advisor employer: Market 36
Contact Detail:
Market 36 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in the agricultural and construction sectors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, it’s crucial to sound friendly and professional. Role-play with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and presentable when you go for your interview. It shows that you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of all candidates. Plus, it gives you a better chance to stand out in the hiring process!
We think you need these skills to ace Parts Advisor
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be dealing with customers and colleagues, make sure your application highlights your excellent communication skills. Use examples that demonstrate how you handle queries and provide top-notch customer service.
Tailor Your Experience: If you've got experience in agricultural, construction, or motor parts, shout about it! Tailor your application to show how your background fits the role. We love seeing relevant experience that matches what we're looking for.
Be Detail-Oriented: Attention to detail is key in this role, especially when handling orders and payments. Make sure your application is free from typos and clearly structured. It shows us you care about accuracy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Market 36
✨Know Your Parts
Brush up on your knowledge of agricultural, construction, and horticultural parts. Familiarise yourself with the products the company sells, as this will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for a Parts Advisor, practice how you would handle customer queries. Think about examples where you've dealt with customers diplomatically and professionally, whether face-to-face or over the phone.
✨Demonstrate Team Spirit
Be prepared to discuss your experience working in a team environment. Share specific instances where you collaborated with colleagues or took the initiative to support your team during busy periods.
✨Dress to Impress
Make sure you present yourself smartly for the interview. A professional appearance can make a great first impression and shows that you take the opportunity seriously. Remember, you're aiming to be the face of excellent customer service!
